Lindsey Adams
Northville,MI
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
General Manager
SEEN Vision Care
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Driving sales to meet sales goals within each of our locations
- Managing multiple locations within the brand
Owner/Distributor Sales Representative
Senegence
06.2013 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Performed B2B sales of cosmetics to consumers nationwide, generating over $100,000 annually.
- Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
- Analyzed territory potential, tracked sales and produced status reports.
- Stayed abreast of industry changes and trends, identifying and pursuing new business opportunities.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Maintained a busy social media network of 1,500 followers with a full scope admin team
Practice Manager
Normandy Optical
03.2021 - 11.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
Practice Management Implementation Specialist
Acuity Logic/Eyefinity
08.2011 - 04.2013
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Education
Marketing
Eastern Michigan University
Ypsilanti, MI06.2005
Skills
- Administrative Staff Supervision
- Deductible Collection
- Organizational Goal Development
- Human Resource Management
- Recruit Well-Qualified Staff
- Strategic Consulting
- Marketing
- Payroll Administration
- Patient Care Assessment
- Client Consulting
- Managing Files and Records
- Schedule Management
- Coaching and Mentoring
Websites
Affiliations
- Lions Club
- Northville HS Athletics Booster
- Sigma Kappa Sorority
Timeline
General Manager
SEEN Vision Care
11.2023 - Current
Practice Manager
Normandy Optical
03.2021 - 11.2023
Owner/Distributor Sales Representative
Senegence
06.2013 - Current
Practice Management Implementation Specialist
Acuity Logic/Eyefinity
08.2011 - 04.2013
Marketing
Eastern Michigan University