Lindsey Adams
Farmington,MN
Summary
20+ years of providing customer service with a diverse range of customers within settings of office, retail, salon, home remodeling, & home healthcare settings. Strong skillsets in sales work, teamwork, & direct one on one interaction with clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department of Corrections
Faribault, Minnesota
02.2024 - 10.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Inspected cells and other areas for contraband and safety hazards.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
Problem Solver/Safety Manager
Amazon Fulfillment Center
Shakopee, MN
01.2016 - 01.2024
- Identified and analyzed complex problems to develop effective solutions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Provided top quality control and eliminated downtime to maximize revenue.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Collaborated with other departments to identify root causes of systemic problems.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Cosmetologist
Fantastic Sam's
Hopkins, MN
01.2013 - 01.2016
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Met with customers to discuss style preferences and special requirements before treatment.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Collaborated with other professionals in the beauty industry.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Promoted additional services or products available in the salon.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed haircuts, coloring, highlighting and styling techniques.
CCA
Hopkins Post Office
Hopkins, MN
01.2015 - 01.2016
- Routed all classes of mail in sequence of delivery along established route.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Sorted mail to be delivered according to route and customer address.
- Delivered packages and letters to residential customers.
Skills
- Order Fulfillment
- Inventory Tracking
- Problem Identification
- Account Management
- Transaction Processing
- Employee Coaching
- Policies and Procedures Adherence
- Data Entry
- Retail Marketing
- Business Development Understanding
- Document and Records Management
- Understanding Customer Needs
- Store Maintenance
- Route Management
- Customer Account Management
Phone
(612) 707-9006
Certification
- Cosmetologist License
- DOT Trained
- OSHA Compliance
- HAZWOPER 40 hour
Timeline
Correctional Officer
Department of Corrections
02.2024 - 10.2024
Problem Solver/Safety Manager
Amazon Fulfillment Center
01.2016 - 01.2024
CCA
Hopkins Post Office
01.2015 - 01.2016
Cosmetologist
Fantastic Sam's
01.2013 - 01.2016