Lindsey Allison
Riverton,Utah
Summary
Accomplished Charge Nurse at University Of Utah Health, adept in care coordination and clinical leadership. Excelled in staff supervision, significantly contributing to quality improvement and patient care standards. Demonstrated expertise in mentoring and interdisciplinary collaboration, ensuring optimal patient satisfaction and compliance with DNV and CARF accreditations.
Overview
17
17
years of professional experience
Work History
Charge Nurse
University Of Utah Health
03.2020 - Current
- Supervise and manage daily scheduling, tasking, and administration.
- Management of shift staffing grid, ensuring adequate coverage while minimizing overtime expenses.
- Optimize patient satisfaction through timely response to concerns and effective communication among staff members.
- Participation in quality improvement initiatives, contributing to the development of best practices within the department.
- Conduct ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaboration with other healthcare professionals to provide quality patient care.
- Coordination of nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Contribute significantly towards DNV and CARF accreditation compliance through regular audits, staff education and process improvement recommendations.
Registered Nurse
University Of Utah Health
07.2017 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Customer Service Manager
Zions Bank
08.2007 - 05.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Bachelor of Science - Nursing
Utah Tech University
St. George, UT08-2023
Associate of Applied Science - Nursing
Salt Lake Community College
Salt Lake City, UT05-2017
Skills
- Decision-Making
- Care Coordination
- Clinical Leadership
- Team Leadership
- Mentoring and Coaching
- Staff Supervision
- Quality Improvement
- Patient Care Standards
- Interdisciplinary Collaboration
Timeline
Charge Nurse
University Of Utah Health
03.2020 - Current
Registered Nurse
University Of Utah Health
07.2017 - Current
Customer Service Manager
Zions Bank
08.2007 - 05.2011
Bachelor of Science - Nursing
Utah Tech University
Associate of Applied Science - Nursing
Salt Lake Community College
Similar Profiles
Stef GrundyStef Grundy
Programs Manager at University Of Utah Health - Utah NaloxonePrograms Manager at University Of Utah Health - Utah Naloxone
Aime SterlingAime Sterling
Crisis Worker at University Of Utah HealthCrisis Worker at University Of Utah Health
Shundeen WetzlerShundeen Wetzler
Pharmacy Technician at University of Utah HealthPharmacy Technician at University of Utah Health