Lindsey Amendola
Summary
Experienced Strategic Account Management professional with 10 years of Healthcare and 5 years of B2B experience in clinical research technology. Proven track record of driving client success and optimizing business relationships. Specialized in developing and implementing strategic plans, identifying growth opportunities, and delivering tailored solutions. Strong focus on team collaboration and adaptability to consistently achieve goals and ensure high client satisfaction. Looking to leverage healthcare and SaaS experience to make a significant impact in a fast-paced, innovative environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Florence Healthcare
10.2023 - Current
- Acted as an individual contributor for Strategic Accounts, driving a 100% retention rate.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes. Increasing adoption rates by 20% in just over one year.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
- Monitored customer health metrics continuously, proactively addressing any potential issues before they escalated into problems.
Head of Site Success
VersaTrial
08.2022 - 10.2023
- Joined VersaTrial as employee number 5, leading to acquisition.
- Oversaw all parts of the customer life cycle from initial outreach to post sales onboarding and retention.
- Tailored demos for potential and current customers to align with client objectives, ensuring realization of desired outcomes.
- Lead the development and implementation of comprehensive e-learning material, customer facing training and internal processes.
- Enhanced program performance by tracking and defining operational KPI requirements
Network Operations
Circuit Clinical
02.2020 - 03.2022
- Oversaw and Operationalized new research sites and lab buildouts Nationwide
- Project Managed 10 sites on NIH Capture Study
- Pitched and signed new partnerships with Medical Practices who were research naive
- ·Worked directly with Sponsors and CROs to obtain studies for research sites
Education
Bachelors of Nursing -
Daemen College
Bachelors of Science - Natural Science
Daemen College
Associates in Nursing -
Erie Community College
Skills
- Client Relationship Management
- Clinical Trial SaaS Implementation
- Customer Enablement and Adoption
- Project Management
- Cross Functional Collaboration (CS Product, Sales, Data Science & Engineering)
- Process Improvement and Change Management
- Data Driven Insights
- Microsoft Office, GainSight, SalesForce
Certification
NYS Nursing License
Board of CA Nursing License
Timeline
Strategic Account Manager
Florence Healthcare
10.2023 - Current
Head of Site Success
VersaTrial
08.2022 - 10.2023
Network Operations
Circuit Clinical
02.2020 - 03.2022
Bachelors of Science - Natural Science
Daemen College
Bachelors of Nursing -
Daemen College
Associates in Nursing -
Erie Community College
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