Lindsey Batterson
Goshen,OH
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
Columbia Hyundai
Cincinnati, OH
06.2022 - Current
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Evaluated technician performance reports to identify areas for improvement and provide constructive feedback for ongoing professional development.
- Explained estimates and determined repair timelines to manage customer expectations.
- Documented problems and corrective actions to maintain records.
- Investigated customer complaints to identify cause of malfunctions.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
Senior Technician
Valvoline Instant Oil
Cincinnati, OH
02.2022 - 06.2022
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Organized work to meet demanding production goals.
- Monitored and enforced safety measures to mitigate hazards.
Customer Service Representative
Cigna
Remote
09.2021 - 02.2022
- Developed and implemented customer service policies and procedures.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
- Organized and detail-oriented with a strong work ethic.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Stay at Home Parent
Home
Cincinnati, OH
09.2019 - 09.2021
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Arrived at assigned areas on time, prepared, and ready to work.
- Participated actively in professional development opportunities to stay current on industry best practices and continuously improve teaching skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Supported students in developing self-esteem and self-confidence.
- Developed innovative activities to engage young children in learning process.
- Created safe and nurturing learning environment for preschoolers.
- Strengthened parent involvement in the educational process through effective communication strategies and family-centered activities.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Developed and implemented behavior management plans.
Education
No Degree - Medical Insurance Billing
DeVry University
Downers Grove, IL07.2021
No Degree - Cosmetology
Live Oaks
Milford05.2012
High School Diploma -
Goshen High School
Goshen, OH05.2012
Skills
- Inspecting vehicles
- Complaint Handling
- Progress Reporting
- Scheduled services
- Maintenance and repairs
- Wheel Alignment
- Organization
- Excellent Communication
- Ticket writing
- Customer Relationship Management
- Attention to Detail
- Documentation And Reporting
Timeline
Automotive Service Advisor
Columbia Hyundai
06.2022 - Current
Senior Technician
Valvoline Instant Oil
02.2022 - 06.2022
Customer Service Representative
Cigna
09.2021 - 02.2022
Stay at Home Parent
Home
09.2019 - 09.2021
No Degree - Medical Insurance Billing
DeVry University
No Degree - Cosmetology
Live Oaks
High School Diploma -
Goshen High School