Lindsey Behrens
Tempe,AZ
Summary
Manager with extensive experience in developing training programs that elevate team performance. Maximizing operational efficiency through data-driven decision-making and strong leadership, ensuring long-term success and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant
R.E. Scott
Sioux City, IA
01.2017 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Trained new employees on office procedures and best practices.
- Assisted in preparing reports and documentation for internal meetings.
General Manager/Trainign Specialist
Scooters
Sioux City, Iowa
01.2024 - 01.2026
- Contributed to development of onboarding program to enhance new employee integration.
- Delivered coaching and mentoring to learners, facilitating skill development and confidence.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Set sales goals, tracked COGS, and reviewed P&L statements to ensure financial alignment.
Merchandising ASM
Lowes
Sioux City, IA
10.2022 - 01.2024
- Resolved customer problems by investigating issues, answering questions, and building rapport to enhance customer satisfaction.
- Led employee performance evaluations and rewarded top performers, fostering a supportive work environment.
- Delegated work to 150+ employees based on shift requirements, individual strengths and unique training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes, improving overall team efficiency.
Manager
Starbucks
Sioux City, IA
08.2015 - 01.2017
- Identified deficiencies and opportunities to improve policies, procedures, and controls, streamlining operational effectiveness.
- Communicated company directives and ensured timely completion of follow-up items, fostering alignment among associates.
- Enforced customer service standards and resolved issues, enhancing overall quality of service.
Food & Beverage Manager
Hoot & Howl
Phoenix, AZ
11.2008 - 08.2015
- Created service and sales strategies that drove customer retention and increased revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Streamlined data, payroll, and accounting processes to enhance employee productivity.
- Monitored inventory levels and placed orders to ensure consistent stock availability.
Education
High School Diploma -
American School
Sioux City05-2007
Some College (No Degree) - Business
Arizona State University
Tempe, AZSkills
- Leadership development
- Project management
- Financial tracking
- Inventory & COGS
- Scheduling
- Excel spreadsheets
- Training Specialist
- Performance improvement
- Team coordination
Education and Training
other
Certification
Franke Certified Tech
Timeline
General Manager/Trainign Specialist
Scooters
01.2024 - 01.2026
Merchandising ASM
Lowes
10.2022 - 01.2024
Office Assistant
R.E. Scott
01.2017 - Current
Manager
Starbucks
08.2015 - 01.2017
Food & Beverage Manager
Hoot & Howl
11.2008 - 08.2015
High School Diploma -
American School
Some College (No Degree) - Business
Arizona State University