Lindsey Bivens
Ingles
Buchanan,GA
5
years of professional experience
Dynamic and results-driven professional with extensive experience at Ingles, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve conflicts, ensuring a positive shopping experience. Skilled in money handling and decision-making, consistently achieving high customer satisfaction and fostering a collaborative work environment.
Work History
Starbucks Assistant Manager
2 Years 3 Months- Supervised daily store operations to maintain efficient service and consistent customer satisfaction.
- Trained associates on customer service procedures, store policies, and operational expectations.
- Resolved customer concerns promptly to maintain positive shopping experience and store reputation.
- Oversaw cash handling procedures and register accuracy to support loss prevention efforts.
Deli Night Manager
1 Year 6 Months- Supervised deli closing tasks, ensuring cases, prep areas, and equipment were cleaned and secured.
- Directed associates through closing workflows, assigning tasks and supporting completion of nightly priorities.
- Resolved customer service issues during evening shifts while maintaining efficient department operations.
- Promoted positive workplace culture by fostering open communication among team members and resolving conflicts in a timely manner.
Team Member
1 Year 5 Months- Greeted guests promptly and delivered friendly counter service in fast-paced restaurant environment.
- Operated register efficiently, processed payments, and balanced customer transactions.
- Restocked supplies and maintained organized service areas throughout shifts.
- Adapted quickly to changing priorities while supporting consistent guest satisfaction.
Assistant Shift Manager
3 Months- Collaborated with other department leads to coordinate cross-functional initiatives and improve overall store performance.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Supervised shift operations, ensuring smooth service flow and prompt customer support.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma
- Hope Scholarship Recipient and Pell Grant Recipient
- Completed 11 AP courses
- 4.3 GPA
- summa cum laude graduate
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Timeline
Starbucks Assistant Manager
Ingles
08.2024 - CurrentRead More
Deli Night Manager
Ingles
02.2023 - 08.2024Read More
Team Member
Jacks Family Resturant
09.2021 - 02.2023Read More
Assistant Shift Manager
Little Ceasers
06.2021 - 09.2021Read More
Temple High School
High School Diploma
Read More