Lindsey Blink
Office Assistant
Fennville,MI
Summary
Service-oriented office assistant with talent for collaboration and eye for detail. I have a history of wearing multiple "hats" in all my previous roles and enjoy doing so. I value creating a positive experience for both coworkers and clients.
Overview
9
9
years of professional experience
Work History
Patient Services Representative
Spectrum Health Medical Group
Holland, MI`
01.2016 - 06.2020
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used various software to schedule appointments.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Assumed supervisor duties in her absence
Phlebotomist
Holland Hospital
Holland, MI
11.2013 - 12.2015
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Medical Caregiver
Kalamazoo Area Christian Retirement Association
Kalamazoo, MI
09.2011 - 11.2013
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Provided end of life care
- Ensure accurate and detailed reports to physicians and other members of the care time
- Facilitated communication between patient advocates and physicians
- Documented vital statistics and coordinated with health care providers.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with Alzheimer's patients s to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions pertaining to patient care and management of that care
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Associate of Science - Liberal Arts And General Studies
Kalamazoo Valley Community College
Kalamazoo, MI 12.2019 - 12.2019
High School Diploma -
Vicksburg High School
Vicksburg, MI 06.2006 - 06.2006
Skills
Excellent attention detail in data entry
Ability to create a positive initial contact as well as working relationships for clients and patients
Love of the outdoos
Proven history of clear and concise communication skills in the workplace
Some Spanish speaking ability
Timeline
Associate of Science - Liberal Arts And General Studies
Kalamazoo Valley Community College
12.2019 - 12.2019
Patient Services Representative
Spectrum Health Medical Group
01.2016 - 06.2020
Phlebotomist
Holland Hospital
11.2013 - 12.2015
Medical Caregiver
Kalamazoo Area Christian Retirement Association
09.2011 - 11.2013
High School Diploma -
Vicksburg High School
06.2006 - 06.2006