Lindsey Carroll
Shelbyville,TN
Summary
Dynamic Intake Coordinator with proven expertise at Buckeye Home Medical Equipment, excelling in insurance verification and appointment scheduling. Recognized for enhancing workflow efficiency and delivering exceptional customer service. Skilled in Microsoft Office and adept at multitasking, ensuring accurate documentation and timely claim processing to support optimal patient care.
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Intake Coordinator/Billing
Buckeye Home Medical Equipment
11.2024 - Current
- Coordinated patient intake processes to streamline workflow and improve efficiency in service delivery.
- Managed appointment scheduling for incoming patients, ensuring minimal wait times and optimal resource allocation.
- Conducted client needs assessments to tailor services and facilitate appropriate medical equipment selections.
- Reviewed documentation for accuracy and completeness prior to patient file updates.
- Communicated effectively with healthcare providers to ensure accurate information exchange during intake.
- Trained new staff on intake procedures and compliance protocols for consistent service delivery.
- Processed insurance claims and payments, ensuring timely reimbursements and financial accuracy.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Utilize Brightree daily for DME intake, insurance eligibility checks, claim creation, billing entry, and workflow management.
- Process and review claims in Brightree with a focus on accuracy, compliance, and timely submission.
- Create and edit professional documents, letters, and reports using Microsoft Word with strong formatting and organization skills.
Customer Service Representative
A&S Electric
Shelbyville, TN
08.2020 - 08.2023
- Assisted customers with product inquiries, providing detailed information and recommendations.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Resolved customer issues by identifying root causes and implementing effective solutions.
- Collected customer feedback to improve service quality and enhance product offerings.
- Experienced in remote work, managing high-volume customer service and billing tasks from a home office environment
Daycare Teacher
Ms. Menza Daycare
Shelbyville, TN
05.2018 - 01.2020
- Designed engaging lesson plans that promoted learning and development in early childhood.
- Facilitated daily activities that encouraged creativity, exploration, and physical coordination.
- Implemented behavior management strategies to promote positive interactions among children.
- Supervised children's outdoor playtime, ensuring safety and active participation.
- Collaborated with team members to create a supportive and inclusive classroom environment.
- Conducted regular progress assessments to track children's developmental milestones.
- Executed age-appropriate educational activities that stimulated cognitive and emotional growth.
Education
Associate of Science - Health Science
Columbia State Community College
Columbia, Tennessee, TN05.2023
High School Diploma - Health Science
Shelbyville Central High School
Shelbyville, TN05.2019
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Microsoft office
- Documentation and recordkeeping
- Time management
Timeline
Intake Coordinator/Billing
Buckeye Home Medical Equipment
11.2024 - Current
Customer Service Representative
A&S Electric
08.2020 - 08.2023
Daycare Teacher
Ms. Menza Daycare
05.2018 - 01.2020
Associate of Science - Health Science
Columbia State Community College
High School Diploma - Health Science
Shelbyville Central High School