LaCourtney Sweeten
Dolton,IL
Summary
Organized medical biller boasts several-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.
Overview
11
11
years of professional experience
Work History
Medical Billing Clerk/Administrative Assistant/Intake Coordinator
South Shore Hospital
Chicago, IL
04.2025 - 11.2025
- Provided administrative support by copying, scanning, and faxing sensitive patient documents, ensuring confidentiality and accuracy.
- Complete Intake of patient records/information that is provided via phone, email or fax.
- Coordinate meetings, prepare agendas
- Assisted patients and attorneys with billing inquiries, delivering professional and timely responses.
- Entered and adjusted payments from insurance providers, maintaining accurate records and attention to detail.
- Answered billing-related calls, serving as the rest point of contact for the department.
- Entered deposits and payments from various hospital departments, following established procedures.
- Corrected and adjusted insurance claims as needed, demonstrating adaptability and problem-solving skills.
Remote Customer Service Analyst/Intake Coordinator
Accenture
Dolton, IL
02.2020 - 12.2024
- Answered inbound and outbound phone calls, providing professional assistance and timely responses to account inquiries.
- Coordinate meetings, prepare agendas
- Responded to emails and confirmed account information, ensuring accuracy and confidentiality.
- Processed payments and documented call interactions using Salesforce, maintaining organized records.
- Demonstrated strong written and verbal communication skills in all customer interactions.
Receptionist/Medical Assistant/Intake Coordinator
Midwest Express Clinic
Calumet Park, IL
02.2024 - 08.2024
- Accepted payments and completed transactions for services rendered, maintaining accuracy and confidentiality.
- Performed front desk duties, acting as a primary point of contact for patients and visitors.
- Utilized strong communication skills to answer multi-line phone systems and direct inquiries appropriately.
- Assisted with blood drawings, specimen collection, and vital checks, demonstrating attention to detail and adaptability.
Retail Cashier / Customer Service Assistant
Walmart
Chesterfield, MI
08.2014 - 02.2020
- Accepted payments and completed transactions, ensuring accuracy and customer satisfaction.
- Performed service desk assistant duties, providing front-line support and resolving customer inquiries.
- Processed claim tickets for returns and managed inventory data entry for money orders.
- Operated a multi-line phone system, answering and directing calls as needed.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLAssociate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FLAssociate of Applied Science - CCMA
Bryan University
ArizonaSkills
- Billing and coding
- Schedule management
- HIPAA compliance
- Insurance verification
- Payment posting
- Patient billing
- Medical terminology
- Patient charting
- ICD-10 proficiency
- CPT knowledge
- Claim submission
- Collections management
- Balance reconciliation
- Records maintenance
- Medicare and medicaid process
- Electronic claims
- Account follow-up
- Clerical support
- Customer service
- Insurance claims processing
Timeline
Medical Billing Clerk/Administrative Assistant/Intake Coordinator
South Shore Hospital
04.2025 - 11.2025
Receptionist/Medical Assistant/Intake Coordinator
Midwest Express Clinic
02.2024 - 08.2024
Remote Customer Service Analyst/Intake Coordinator
Accenture
02.2020 - 12.2024
Retail Cashier / Customer Service Assistant
Walmart
08.2014 - 02.2020
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Associate of Applied Science - CCMA
Bryan University