Rose Figueroa
Allentown,PA
Summary
To find a career that will allow me to utilize my experience while growing with a company.
Demonstrates significant contributions to billing accuracy and customer experience through issue resolution and effective communication. Achievements include developing coding guidelines for billing, leading to improved claim submissions and a consistent 95% customer satisfaction rating.
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Billing Specialist
PA Academy Billing
07.2025 - Current
- Developed guidelines for the proper coding/billing for 16 billing providers.
- Ensure accurate and timely submission of claims to private insurance companies, Medicare and Medicaid.
- Resolve complex billing issues and manage appeals process to reverse denial of payment decisions.
- Streamlined billing processes to improve efficiency.
- Provided excellent customer service regarding billing inquiries.
Ups delivery driver
UPS
Allentown
12.2025 - 01.2026
- Operated delivery vehicle to transport packages efficiently and safely.
- Verified package counts and addressed discrepancies before departure.
- Communicated with dispatchers to receive route updates and instructions.
- Handled customer inquiries professionally during package deliveries.
- Adhered to safety protocols while driving in various weather conditions.
- Inspected packages for damage and reported issues promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted team members with loading and unloading packages as needed.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Remote Customer Service
Central Florida Cable Communications
Orlando, Fl
08.2022 - 07.2024
- Provided exceptional customer experiences while managing a high volume of inbound customer calls, averaging 45+ calls per day.
- Achieved a consistent 95% customer satisfaction rating through effective communication, active listening and swift problem solving skills.
- Implemented and conducted customer service training sessions for new team members.
- Collaborated with the technical support team to resolve complex technical issues.
- Organized monthly workshops focusing on specific areas of operations such as customer service or data entry techniques.
Stower
Amazon Fulfillment Center
Kissimmee, USA
05.2021 - 05.2024
- Responsible for checking quality of each product before stowing into the proper location.
- Participated in daily staff meetings for daily task reviews.
- Followed protocol in a detail-oriented work environment.
- Maintained workstation well-organized to minimize workplace hazards.
- Fulfilled orders in a timely manner and ensured proper handling.
- Communicated all merchandise needs or issues to appropriate supervisors.
- As my achievements in this department I was awarded with "Employee of the Quarter".
- Maintained cleanliness and safety standards throughout the fulfillment center.
Dock Supervisor
Ocean Blue Logistics, INC
Orlando, USA
06.2018 - 04.2021
- Overseeing the handling of consignments and supervising the loading and unloading products.
- Authenticated the receipt and dispatch of consignments with order forms.
- Managing an account of the entire inventory in the warehouse.
- Following all necessary documentation and legal procedures for dispatch and receiving products.
- Organizing and developing systematic plans for loading and unloading supplies.
- Assigning work and functions to all warehouse workers and staff (team of 40).
Education
Diploma -
Stone Coast Academy
Billing And Coding
Ultimate Medical Academy
Clearwater, FL 05.2025 -
Skills
- Microsoft Office
- POS Aloha
- Teamwork
- Listening
- Learning
- Communication
- Awareness
- Billing coding
- Issue resolution
- Insurance knowledge
- Customer relationship management
- Data entry
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Multitasking and organization
- Insurance confirmation
- Medical transport billing
- Conflict resolution
- Payment posting
- Billing systems and software
Certification
Security Certificate/Fire Guard
References
Upon Request
Timeline
Ups delivery driver
UPS
12.2025 - 01.2026
Remote Billing Specialist
PA Academy Billing
07.2025 - Current
Billing And Coding
Ultimate Medical Academy
05.2025 -
Remote Customer Service
Central Florida Cable Communications
08.2022 - 07.2024
Stower
Amazon Fulfillment Center
05.2021 - 05.2024
Dock Supervisor
Ocean Blue Logistics, INC
06.2018 - 04.2021
Diploma -
Stone Coast Academy