Monica Hill

• Monitored past due accounts and pursued collections on outstanding invoices.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Tracked office supplies/inventory that may need restocking
• Greeted customers, answered general questions
• Evaluated new patients
• Verified patients insurance
• Bill coding
• Mailing out statements with an outstanding balance

• Mobile patrol parking lot every hour

• Patrol all 10 floors in every building every hour

• Scan check points

• Unlock doors for tenants for lockouts, moving in, etc

• Scheduled and confirmed appointments via phone, email and text
• Maintains office calendar for on-site and off-site meetings and events
• Answered phone calls and responded to inquiries promptly, providing accurate information and resolving issues efficiently
• Maintained a clean and organized front desk area, ensuring it was well-stocked with necessary supplies

• Set goals & deadlines for each department
• Answer phone calls & direct calls to different parties
• Greet Visitors
• Order office supplies
• Organizing & maintaining records management database