Lindsey Chappell
Hillsboro
Summary
Business applications manager with proven track record in optimizing software solutions and driving operational efficiency. Strong focus on team collaboration and delivering results, adaptable to changing needs and reliable under pressure. Skilled in project management, system integration, and stakeholder communication. Known for fostering productive work environment and aligning technology initiatives with business objectives.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Business Applications Manager
The Portland Clinic
03.2022 - Current
- Managed all Access (Cadence, Prelude, and Referrals), Revenue Cycle (Professional Billing, Claims), Business Intelligence, and Training teams and associated operational and vendor relationships to ensure the timely delivery of high-quality outcomes.
- Created detailed project plans outlining objectives, timelines, resources required, and potential risks associated with each project phase.
- Primary resource focused on enhancing revenue cycle efficiency, scheduling optimizations, project impact assessment, and maintaining the needs of quality programs.
- Develop reports, tools, and resources utilizing Reporting Workbench, Radar, and SlicerDicer. Served as the primary analyst responsible for the build and maintenance of Cogito suite.
Business Applications Supervisor
The Portland Clinic
02.2020 - 03.2022
- Supervise all Access and Revenue Epic teams along with Business Intelligence and Epic Training.
- Develop strategies to manage rapid large scale system cycle changes including implementing video visits and mass vaccine clinics.
- Improved customer satisfaction by providing timely support and maintenance of critical business applications.
IT Training and Support Services Supervisor
The Portland Clinic
11.2018 - 02.2020
- Supervise Epic Training and Cogito Business Intelligence teams, ensuring consistent high-quality work and on time deliverables.
- Maintain comprehensive knowledge of all enterprise application workflows, technical components, troubleshooting procedures, and system functionalities, while leading projects that integrate multiple applications.
- Developed comprehensive training materials to aid in the onboarding process for new employees.
Training Supervisor
The Portland Clinic, LLP
03.2015 - 11.2018
- Supervised trainers and content development across Ambulatory, Cadence/Prelude/Referrals, OpTime, Radiant, Health Information Management/Release of Information and Professional Billing.
- Ensured that the training team effectively analyzed and communicated clinic workflows, developed comprehensive professional materials, and delivered exceptional user support.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
Epic Training Lead
The Portland Clinic, LLP
10.2012 - 03.2015
Epic Ambulatory Principal Trainer
The Portland Clinic, LLP
03.2011 - 10.2012
Certified Medical Assistant
The Portland Clinic, LLP
04.2010 - 03.2011
Education
Certified Medical Assistant -
Apollo College
Portland, ORHigh School Diploma -
Valley Catholic High School
Beaverton, ORSkills
- Project Management
- Software implementation
- Task prioritization
- Staff development
- Business process design
- Stakeholder management
- Application support
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Team building
- Requirements analysis
- Oral and written communication
Accomplishments
Increased Fast Pass offer slot acceptance through Hello World SMS implementation leading to increased provider productivity and patient satisfaction.
Increased patients on paperless statements by 33% saving the clinic more than $50,000 a year.
Certification
Cadence*
Prelude*
EpicCare Ambulatory*
Cogito - est completion 02/25
*CEE in progress
Timeline
Business Applications Manager
The Portland Clinic
03.2022 - Current
Business Applications Supervisor
The Portland Clinic
02.2020 - 03.2022
IT Training and Support Services Supervisor
The Portland Clinic
11.2018 - 02.2020
Training Supervisor
The Portland Clinic, LLP
03.2015 - 11.2018
Epic Training Lead
The Portland Clinic, LLP
10.2012 - 03.2015
Epic Ambulatory Principal Trainer
The Portland Clinic, LLP
03.2011 - 10.2012
Certified Medical Assistant
The Portland Clinic, LLP
04.2010 - 03.2011
High School Diploma -
Valley Catholic High School
Certified Medical Assistant -
Apollo College
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