Lindsey Cook
Atoka,TN
Overview
7
7
years of professional experience
Work History
Receptionist
Atoka Fitness Center
Atoka, TN
02.2020 - 08.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Optometry Technician
McMillan Eyecare
Atoka, TN
08.2017 - 06.2018
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Performed pretesting tasks for optical patients.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Contributed to a safe and hygienic environment by adhering to infection control protocols.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Receptionist
Collins Distributing
Memphis, TN
09.2013 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Filed invoices from the day before to the correct department.
Education
High School Diploma -
Brighton High School
Brighton, TN05.2011
Skills
Excellent communication skills
Great time management skills
Great adaptability to the environment
Great at working well with others
Good organization skills
Good customer service skills
Good at adapting to any changes within the work environment
Timeline
Receptionist
Atoka Fitness Center
02.2020 - 08.2020
Optometry Technician
McMillan Eyecare
08.2017 - 06.2018
Receptionist
Collins Distributing
09.2013 - 01.2017
High School Diploma -
Brighton High School