Encompass (LOS)
Lindsey Crichton
VA And Transaction Coordinator
Haddon Township,NJ
Summary
Detail oriented, mortgage and licensed real estate professional with excellent communication and interpersonal skills. Strong experience in written policy, compliance, vendor and project management.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
VP Vendor Management/Compliance/TPO Administration
EMM Loans LLC
Cherry Hill, NJ
10.2017 - 01.2023
- Managed EMM Loans’ key vendor relationships and responsible for cultivating partnerships to leverage cross divisional services for improved cost and efficiencies. Oversaw contract negotiations, compliance reviews, coordination of training if and when applicable as well as ongoing cost analysis to ensure EMM Loans is positioned correctly.
- Responsible for researching, selecting and ultimately onboarding new Tier 1-3 third party vendors; duties include but are not limited to contract negotiation, budget and efficiency analysis, and full roll out to production
- Responsible for end-to-end management of EMM Loans’ Internal Audit program; including but not limited to coordinating discovery, overseeing interviews and managing responses between divisional and executive management.
- Managed compliance research and escalations, communicate internal policies and procedures as reference and oversaw new branch and state licenses, in addition to annual renewals
- Oversaw all TPO Broker/Correspondent applications analyzing credit risk, compliance, background, production and financial strength in addition to ongoing recertification, licensing and compliance reviews
- Designated Project Manager for all operational, third party vendor or TPO related objectives
Client Services Consultant
Stearns Lending & Flagstar Bank Correspondent Lending
Troy, MI
07.2014 - 10.2017
- Supported 75+ clients as liaison, consultant and primary contact throughout the correspondent relationship
- Managed loan escalations, system training, performance reviews, and advocate to assist on any outstanding billing and/or agency conflicts
- Provided sales support to 3-5 Regional Managers ie pipeline management, product roll outs and trainings
- Managed Western Region’s onboarding of Lending Space, Black Knight’s end to end correspondent platform
- Used loan performance trends to assist clients with balancing best lending practices and production efficiencies
Sales Associate
Plaza Home Mortgage National Correspondent Lending
San Diego, CA
01.2013 - 05.2014
Business Development Manager
E Mortgage Management, LLC
Cherry Hill, NJ
12.2011 - 12.2012
AVP Operations Account Manager
Bank Of America Correspondent Lending
Agoura Hills, CA
12.2008 - 12.2011
Education
Bachelor of Science - Sociology
University of Massachusetts Amherst
Amherst, MA 09.2003 - 05.2007
Skills
Organization and Time Management
Timeline
Licensed Sales Person, NJ
12-2021
VP Vendor Management/Compliance/TPO Administration
EMM Loans LLC
10.2017 - 01.2023
Client Services Consultant
Stearns Lending & Flagstar Bank Correspondent Lending
07.2014 - 10.2017
Sales Associate
Plaza Home Mortgage National Correspondent Lending
01.2013 - 05.2014
Business Development Manager
E Mortgage Management, LLC
12.2011 - 12.2012
AVP Operations Account Manager
Bank Of America Correspondent Lending
12.2008 - 12.2011
Bachelor of Science - Sociology
University of Massachusetts Amherst
09.2003 - 05.2007
Certification
Licensed Sales Person, NJ
Software
Lending Space (Correspondent Lending POS)
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