Highly-motivated employee with desire to take on new challenges. Strong worth ethic. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Representative
WoodmenLife
Houma, LA
10.2020 - Current
Communicated with clients to understand needs and identify best policies for each case.
Developed prospects from current commercial customers, referral leads or sales or trade meetings.
Calculated premiums and established payment methods.
Obtained underwriting approval by completing application for coverage.
Resolved customer issues in a timely manner while providing excellent customer service.
Prepared quotes for prospective customers based on their individual needs.
Performed administrative tasks such as filing paperwork or updating databases.
Administrative Assistant
Barracuda Specialty Services
Houma, LA
04.2019 - 01.2021
Facilitated communication between different departments within the organization.
Managed office supplies inventory and placed orders when necessary.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established protocol.
Managed database systems containing customer contact information.
Processed invoices for payment using accounting software applications.
Developed and maintained filing systems for confidential documents and records.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
Outside Sales Representative
Infinity Resources Holdings Companies
Morgan City, LA
03.2018 - 03.2019
Negotiated prices and set up contracts to finalize sales agreements.
Educated customers on product features and technical details to highlight benefits.
Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
Manager
Daiquiris & Company
Houma, LA
05.2007 - 03.2018
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Recruited and hired qualified candidates to fill open positions.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Phlebotomist
Thibodaux Regional Medical Center
Thibodaux, LA
04.2013 - 10.2014
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Education
Associate of Science - General
L.E. Fletcher Technical Community College
Schriever, LA
12-2015
Certificate Of Technical Studies - Phlebotomy
L.E. Fletcher Technical Community College
Schriever, LA
12-2012
High School Diploma -
H. L. Bourgeois High School
Gray, LA
05-2006
Skills
Paperwork Processing
Customer Support
Client Service
Network development
Client Relationship Building
Expense Reporting
Staff Training
Business Development
Operations Management
Policy Implementation
Team Leadership
Staff Management
Data Entry
HIPAA
Patient Care
Timeline
Representative
WoodmenLife
10.2020 - Current
Administrative Assistant
Barracuda Specialty Services
04.2019 - 01.2021
Outside Sales Representative
Infinity Resources Holdings Companies
03.2018 - 03.2019
Phlebotomist
Thibodaux Regional Medical Center
04.2013 - 10.2014
Manager
Daiquiris & Company
05.2007 - 03.2018
Associate of Science - General
L.E. Fletcher Technical Community College
Certificate Of Technical Studies - Phlebotomy
L.E. Fletcher Technical Community College
High School Diploma -
H. L. Bourgeois High School
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