Lindsey Derouen
New Iberia,Louisiana
Summary
Experienced Customer Service Representative with a background in analyzing customer issues and building positive relationships. Skilled in communication, problem-solving, and customer support. Dedicated to fostering customer loyalty and trust by delivering exceptional service and highlighting the value of our company's offerings.
Overview
18
18
years of professional experience
Work History
Data Entry Clerk-Remote
Coastal Timbers
04.2020 - 01.2024
- Ensured efficient and professional handling of customer inquiries to maintain solid relationships.
- Handled customer service concerns while maintaining updated records.
- Adhered to information confidentiality and privacy regulations.
- Engaged in continuous training to boost job skills and knowledge.
Customer Service Representative-Remote
Dream Castle Event Venue
08.2018 - 04.2020
- Participated in an intensive three-week virtual course via NorthPass.
- Utilized appropriate methods to address customer concerns courteously.
- Embraced input from colleagues and superiors for continuous skill improvement.
- Maintained up-to-date records by executing timely data entry tasks.
- Managed workflow by tracking and following up on repair tasks.
- Solicited sales of new or additional services or products
- Assessed charges for services requested, handled deposits and payments, coordinated billing arrangements.
Warehouse Team Leader
Mcilhenny Tabasco Co
08.2015 - 05.2018
- Cultivated effective working relationships with vendors to negotiate cost-efficient inventory restocking.
- Addressed workplace safety by applying OSHA guidelines to identify and mitigate potential hazards.
- Oversaw inventory cycle counting processes.
Dietary Coordinator
Dauterive Hospital
08.2013 - 04.2015
- Designed customized meal plans for patients with unique nutritional needs.
- Executed routine cleaning of equipment to meet hygiene and safety protocols.
- Maintained strict adherence to data protection guidelines in handling patient details.
Team Leader
Tobacco Plus
04.2009 - 08.2013
- Facilitated employee integration and tracked their progress through regular reviews.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
Telephone Surveyor
Katrina Community Advisory Group
05.2006 - 09.2009
- Successfully transitioned to a new city for better alignment with the hybrid work model.
- Received role-specific training through Zoom.
- Gathered data on the efficiency and timeliness of services provided to clients influenced by Hurricane Katrina.
- Enhanced compliance through collaborative survey approaches.
- Recorded data manually and inputted into CATI system for processing.
- Cultivated excellent rapport with customers through exceptional service.
- Handled various clerical responsibilities, concentrating on data input.
Education
Bachelor Of Computer Science - Cyber Security
Colorado Technical University
Colorado Springs, COHealth and Human Services -
Ultimate Medical Academy
Florida06.2018
Skills
- Client Support
- Team Leadership
- Advanced Excel Skills
- Strong Verbal Communication
- Effective Time Management
- Proficient Computer Skills
- Proficient Driving Skills
- Experienced Forklift Operator
- Remote Work Experience
- Efficient Data Management
- Accurate Typing: 65 Words Per Minute
- Autonomous Task Management
- Collaborative Problem Solving
- Virtual Correspondence
- Consistent Professional Commitment
- Responsive to New Challenges
- Analytical Problem Solving
- Intrinsic Motivation
- Effective Written Communication
- Self-Motivated Planner
- Skilled in Microsoft Office Applications
Timeline
Data Entry Clerk-Remote
Coastal Timbers
04.2020 - 01.2024
Customer Service Representative-Remote
Dream Castle Event Venue
08.2018 - 04.2020
Warehouse Team Leader
Mcilhenny Tabasco Co
08.2015 - 05.2018
Dietary Coordinator
Dauterive Hospital
08.2013 - 04.2015
Team Leader
Tobacco Plus
04.2009 - 08.2013
Telephone Surveyor
Katrina Community Advisory Group
05.2006 - 09.2009
Health and Human Services -
Ultimate Medical Academy
Bachelor Of Computer Science - Cyber Security
Colorado Technical University
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