Melissa Reedy
StarTek
Mansfield,OH
13
years of professional experience
Detail-oriented Data Entry and Customer Support Specialist with a strong background in verifying information and maintaining accurate CRM data. Experienced in records management and resolving discrepancies promptly. Committed to delivering efficient support and upholding quality standards in customer interactions.
Work History
Data Entry Clerk
13 Years 4 Months- Entered data accurately into systems to ensure reliable information for processing
- Verified data against original documents to maintain high accuracy rates
- Reviewed and verified information for accuracy before final submission
- Audited data regularly to ensure integrity and compliance with standards
- Resolved data errors through prompt research and correction.
- Maintained organized records to facilitate easy retrieval and reference
- Updated team on data entry progress and challenges in a timely manner
- Collaborated effectively with team members to resolve data discrepancies
- Implemented filing systems that improved efficiency in data management
- Handled processing of customer records for accuracy in Startek systems with careful data verification.
- Updated account information across CRM and ticketing platforms.
- Maintained confidential files following Startek data handling standards.
- Coordinated with support teams to clarify missing customer information.
Customer Service Representative
13 Years 4 Months- Answered inbound customer calls for Startek contact center support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved billing, account, and service questions through company systems.
- Resolved billing, account, and service questions using company systems.
- Guided callers through order status and product information.
- Guided callers to order status updates and product details, enhancing customer experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated complaints with clear, professional communication.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated complex issues to appropriate support teams.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Verified customer information prior to processing account updates and requests.
- Followed StarTek scripts, policies, and quality standards.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Built strong customer relationships through personalized assistance and support, fostering loyalty.
Education
High School Diploma
Skills
Data management
Data validation
Data analysis
Document management
Customer relationship management
Support ticket systems
Client support
Timeline
Data Entry Clerk
Startek
06.2013 - CurrentRead More
Customer Service Representative
StarTek
06.2013 - CurrentRead More
Mansfield Senior High
High School Diploma
Read More