Accomplished professional skilled in administrative operations, accounting, HR support as well as sales & marketing. Adept at streamlining processes, delivering exceptional customer service and fostering team collaboration to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Operations & General Manager
Amazing Gates of America LLC
Albuquerque, NM
09.2019 - 10.2025
Oversaw daily operations to ensure efficient workflows across departments.
Supervised and coordinated daily activities across production and operations, including front office, sales, customer service, order production and integrity, shipping and receiving, purchasing, payroll, and employee management, while prioritizing tasks and workflow.
Managed budgets and allocated resources to support project completion and operational needs.
Developed strategic plans to enhance overall business performance and efficiency.
Sales - in person, phone & internet
Bookkeeper/Scheduler
Marathon Mechanical Services
Albuquerque, NM
08.2017 - 09.2019
Managed accounts payable, accounts receivable, and payroll functions, ensuring accuracy in financial records and compliance with regulations to maintain financial integrity.
Handled customer inquiries, scheduled appointments, and processed payments to enhance customer satisfaction and streamline operations.
Coordinated HR functions, including onboarding, to facilitate smooth integration of new employees and address workplace inquiries for improved communication.
Bookkeeper
Self Employed Bookkeeper
Albuquerque, NM
05.2014 - 07.2017
Managed daily, monthly, and annual accounting tasks for 5 small business clients.
Reconciled financial records, facilitating accurate tax preparation.
Verified accuracy of figures and calculations for business transactions, ensuring compliance and reliability.
Classified and recorded numerical data while maintaining comprehensive financial records.
Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.
Administration Director
Amazing Gates of America
Albuquerque, NM
01.2007 - 01.2014
Coordinated administrative tasks, including customer service, order processing, records management, and mail distribution, to ensure smooth office operations and support overall organizational efficiency.
Managed customer assistance and communication to enhance service delivery and responsiveness in a fast-paced environment.
Handled accounts receivable and performed accounting tasks, including bank and credit card reconciliation and expense reports, to support timely and accurate financial reporting.
Education
High School Equivalency Diploma - General High School Curriculum
Albuquerque, NM, new mexico
Skills
High demand multitasking
Sales & customer account management
Sales & marketing strategy
Meeting/exceeding sales goals
Routine clerical & administrative functions
Office management
Escalated customer service
Operational accounting
Account receivable
Accounts payable
Purchasing & receiving
Payroll processing & time clock management
Written policy/procedures
Training, performance reviews, disciplinary action, onboarding & termination of employees
All other aspects of office & employee management
Shipping, packing, Inventory management
Workflow optimization
Effective communication
References
Ken Helfer, Owner, Amazing Gates of America, ken.helfer@gmail.com, 505-362-1740
David Sandoval, Manager, Amazing Gates of America, 505-252-3283
Gail Brantley, 505-231-4127
Timeline
Operations & General Manager
Amazing Gates of America LLC
09.2019 - 10.2025
Bookkeeper/Scheduler
Marathon Mechanical Services
08.2017 - 09.2019
Bookkeeper
Self Employed Bookkeeper
05.2014 - 07.2017
Administration Director
Amazing Gates of America
01.2007 - 01.2014
High School Equivalency Diploma - General High School Curriculum