Lindsey Englestead
Las Vegas,NV
Summary
Motivated individual with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I am passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gaming Bartender
Fine Entertainment Management
2023.12 - 2024.05
- Developed an extensive knowledge of popular gaming titles, fostering rapport with customers and stimulating conversation.
- Provided exceptional customer service through active listening and problem-solving skills, addressing any concerns or complaints promptly and professionally.
- Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.
Server
Planet Hollywood
2022.06 - Current
- Greet and welcome all guests in a professional manner
- Maintain dialogue with all cultures while upholding a warm, positive and friendly persona
- Obtain beverage and food orders from guests and enter orders in point of sales system
- Deliver food and beverages, including alcoholic options to guests
- Ensure that all orders are accurate and delivered to each table in a timely manner
- Collaborate with bartenders and kitchen team members to ensure accuracy of order.
HR Recruiter
Raven Advertising Recruiting Services
2018.02 - 2023.12
- Talent acquisition | Expert
- Knowledge of recruitment software and databases
- Filling positions
- Following up with business clients and employees
- Oversee and coordinate the functions of the Human Resources department for 6 marketing firms across the Southwestern U.S
- Train in-house Human Resource Managers on compliance, state and federal laws and company policies
- Analyze resumes of potential applicants and reach out to quality candidates in a timely manner.
Bartender/Server
Rosati's Pizza and Sports Pub
2020.05 - 2022.03
- Provided exceptional customer service to patrons by offering timely, attentive care to ensure satisfaction
- Maintain and update inventory and efficiency of restaurant's bar area while offering a welcoming bar area
- Complete restaurant opening and closing procedures and manage cash and credit card deposits
- Optimized restaurant profits by organizing a proficient schedule designed to minimize payroll costs while still ensuring exceptional service.
Athlete
University of New Mexico Swimming Student
2013.08 - 2017.01
Education
Bachelor of Business Administration in Marketing -
University of New Mexico
Albuquerque, NM05.2017
Skills
- Bartending (3 years)
- Gaming Bartend (6 mos)
- Serving Experience (5 years)
- Human resources (6 years)
- Recruiting (6 years)
- Sales
- Talent Acquisition
- Interviewing
Certification
- Food Handler Certification
- Driver's License (Present)
Timeline
Gaming Bartender
Fine Entertainment Management
2023.12 - 2024.05
Server
Planet Hollywood
2022.06 - Current
Bartender/Server
Rosati's Pizza and Sports Pub
2020.05 - 2022.03
HR Recruiter
Raven Advertising Recruiting Services
2018.02 - 2023.12
Athlete
University of New Mexico Swimming Student
2013.08 - 2017.01
Bachelor of Business Administration in Marketing -
University of New Mexico