Lindsey Finch
Asheville,NC
Summary
Driven healthcare professional with extensive experience in schedule coordination and patient education, notably at Mission Weight Management. Excelled in HIPAA compliance and insurance verification, enhancing patient care and operational efficiency. Demonstrated adaptability and strong teamwork skills, achieving significant improvements in patient scheduling accuracy and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Mission Weight Management
05.2023 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for 1 Bariatric Surgeon.
- Checked patients in and out for appointments.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained and coordinated Surgeon schedules between the clinic, the OR and Endoscopy suites.
- Maintained relationships with patients throughout the completion of the Bariatric Program.
- Addressed patient concerns and complaints in order to continue a trusting and positive relationship with our clinic.
- Assisted providers with scheduling and operational needs.
- Assisted Manager with clinic tasks and addressing scheduling issues with providers and patients.
- Supervised and trained new Navigators, Referral Coordinator and Insurance Coordinator.
CNA
Margaret R Pardee Hospital
07.2022 - 05.2023
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
MHT
Frye Regional Medical Center - South
02.2022 - 07.2022
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Counseled and mentored clients on substance use and life choices.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Patient Care Technician 2
Mission Hospital
07.2018 - 02.2022
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to ICU, Med-Surg, Pediatric, Cardiac, Pulmonary, Neuro, Renal, ER, Post-Op, Oncology, and Mental Health patients in hospital facility.
Retail Sales Associate
Biltmore Estate
05.2016 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
CNA
Advent Health
01.2017 - 07.2018
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 40+ residents under long and short-term care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Personal Home Health Aide
Independent Employer
10.2016 - 01.2017
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Transported clients for medical and personal outings.
- Developed and implemented care plans for clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided mobility assistance such as walking and regular exercising.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with end-of-life care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Education
Bachelor of Science - Nursing
Mars Hill University
Mars Hill, NCNo Degree - Certified Nursing Assistant
Asheville Buncombe Technical Community College
Asheville, NC12.2016
High School Diploma -
Enka High School
Candler, NC06.2016
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Clerical Support
- Educating patients
- Following up with patients
- Procedure Knowledge
- Insurance Verification
- Calendar Management
- Facility coordinating
- Administrative Support
- CPT Coding
- Adaptable and Flexible
- Medical Terminology
- Clinical Support
- Epic Systems
- Cerner Systems
- Basic Life Support for Health Care Providers (BLS)
Certification
- CNA - Certified Nurse Assistant
Timeline
Surgery Scheduler
Mission Weight Management
05.2023 - Current
CNA
Margaret R Pardee Hospital
07.2022 - 05.2023
MHT
Frye Regional Medical Center - South
02.2022 - 07.2022
Patient Care Technician 2
Mission Hospital
07.2018 - 02.2022
CNA
Advent Health
01.2017 - 07.2018
Personal Home Health Aide
Independent Employer
10.2016 - 01.2017
Retail Sales Associate
Biltmore Estate
05.2016 - 10.2018
Bachelor of Science - Nursing
Mars Hill University
No Degree - Certified Nursing Assistant
Asheville Buncombe Technical Community College
High School Diploma -
Enka High School
- CNA - Certified Nurse Assistant
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