Lindsey Garcia
Orange,United States
Summary
Results-driven public safety dispatcher experienced in prioritizing and dispatching emergency calls. Proven track record in delivering exceptional service during high-stress situations, supporting patrol units, and enhancing community safety through efficient communication and collaboration across departments.
Overview
13
13
years of professional experience
Work History
PUBLIC SAFETY DISPATCHER II
CITY OF LONG BEACH
11.2017 - Current
- Screening and dispatching a high volume of calls daily, prioritizing in terms of emergency services.
- Answered Text to 911 emergency texts, screened and processed calls for service quickly and efficiently while maintaining exceptional service and attention to detail.
- Assisted patrol units during emergency situations by responding swiftly to developing investigations and calls.
- Collaborating with patrol units and other city departments to render assistance during routine and major incidents.
- Provided field support to officers, monitored changes, ran database checks, and offered assistance and resources during developing situations.
- Delivered exceptional customer service to citizens as face of Emergency Communications department, empathizing and responding to each caller's specific situation for optimal assistance.
FRONT DESK AGENT
HYATT REGENCY NEWPORT BEACH
12.2016 - 11.2017
- Ensured high level of customer service from check-in to check-out, representing brand with professionalism and strong communication to create positive guest experiences and resolve issues during stays.
- Provided knowledge of local events, dining, and entertainment options, arranged transportation services, and assisted with administrative tasks upon guest departure.
- Enhanced hotel revenue by implementing customized room and dining upgrades for guests.
PREVIEW OPERATIONS ASST.
DISNEY VACATION CLUB
12.2015 - 12.2016
- At the Preview Center, guests are invited to learn about Disney's timeshare product and purchase points towards a visit to one of the timeshare properties.
- Increased guest visits through effective scheduling, streamlined transportation, and enhanced education of available services.
- Facilitated convenient transportation options for guests, ensuring easy access to hotels and theme parks. throughout the Disneyland Resort including to all the hotels and theme parks!
- Optimized guest experience by providing child care services, allowing guests to fully engage with vacation offerings without distractions.
- Ensured positive, memorable experiences for guests through routine maintenance and proactive communication during their visits to the Preview Center.
- Disney Vacation Club is a timeshare service primarily based out of Orlando Florida but also available in Hawaii and Southern California to name a few.
AT YOUR SERVICE AGENT
MARRIOTT NEWPORT COAST VILLAS
12.2013 - 12.2015
- As an 'At Your Service Agent' my role was to take care of timeshare owners who purchased weeks or points with the Newport Coast Villas. I was the face of the Marriott Villas brand, so exceptional customer service, knowledge of best local activities, events, dining etc was paramount.
- Managed long-term guests owning points or multiple weeks of vacation stays at the property.
- Enhanced guest experience by delivering additional amenities and coordinating special on-site experiences for guests celebrating occasions.
- Collaborated with departments to secure optimal room accommodations for long-stay guests, provided transportation throughout the property, and resolved issues during their stay.
- Screened calls for service and followed up with guests upon check-in to enhance their experience.
Education
BACHELOR OF LIBERAL STUDIES -
CALIFORNIA STATE UNIV
FULLERTON01-2014
Skills
- Emergency communications
- Crisis response
- Emergency operations
- Guest relations
- Time management
- Microsoft Office Suite
- Windows and iOS platforms
Awards
Award #1, Marriott Newport Coast Villas | Hyatt Regency, 2014, Received numerous letters from guests for unparalleled customer service.
Timeline
PUBLIC SAFETY DISPATCHER II
CITY OF LONG BEACH
11.2017 - Current
FRONT DESK AGENT
HYATT REGENCY NEWPORT BEACH
12.2016 - 11.2017
PREVIEW OPERATIONS ASST.
DISNEY VACATION CLUB
12.2015 - 12.2016
AT YOUR SERVICE AGENT
MARRIOTT NEWPORT COAST VILLAS
12.2013 - 12.2015
BACHELOR OF LIBERAL STUDIES -
CALIFORNIA STATE UNIV