Albert Lopez
Delano,CA
Summary
Accomplished Public Safety Dispatcher II with a proven track record at the City Of Delano Police Department, enhancing community safety through critical thinking and effective radio communications. Skilled in mentoring and training, with a knack for stress tolerance, ensured top-notch emergency response coordination. Demonstrated excellence in computer skills and decision-making, significantly improving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher II
City Of Delano Police Department
2330 High St. Delano, Ca 93215
10.2010 - 05.2024
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Conducted quality assurance reviews of emergency call recordings for adherence to department policies and procedures.
Healthcare Security Officer
Trans-West Security Services
8503 Crippen St, Bakersfield, CA 93311
01.2008 - 10.2010
- Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in the role.
- Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
- Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
- Enhanced patient safety by conducting thorough security assessments and implementing appropriate measures.
- Investigated suspicious activities promptly, diffusing situations before they escalated into larger incidents.
- Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
- Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
Noon Duty Aide
Delano Union Elementary School District
1405 12th Ave, Delano, Ca 93215
01.2005 - 10.2010
- Streamlined communication between team members using walkie-talkies for quick response times during emergencies or incidents.
- Coordinated indoor activities during inclement weather, ensuring a safe and engaging alternative for students.
- Improved student safety by closely monitoring playground activities and intervening in potential conflicts.
- Promoted inclusivity by encouraging all students to participate in group activities and games during recess.
- Managed food distribution during lunchtime efficiently, adhering to proper nutrition guidelines set forth by the school district.
- Assisted students with injuries, administering first aid and informing appropriate personnel of the situation.
- Reduced incidents of bullying by implementing conflict resolution strategies and addressing issues promptly.
- Maintained a high level of professionalism when interacting with students, staff, parents, and visitors on campus grounds.
Education
High School Diploma -
Ygnacio Valencia High School
1925 Randolph St, Delano, Ca 9321506.2005
Skills
- Highly effective communication
- Radio Communications
- Memory retention
- Stress Tolerance
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Decision-Making
- Mentoring and training
- Progress checks
- Schedule Management
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- PSD Advance - Advanced Dispatcher
- Typing Certificate, Level II 48 WPM
Languages
Spanish
Professional Working
Timeline
Public Safety Dispatcher II
City Of Delano Police Department
10.2010 - 05.2024
Healthcare Security Officer
Trans-West Security Services
01.2008 - 10.2010
Noon Duty Aide
Delano Union Elementary School District
01.2005 - 10.2010
High School Diploma -
Ygnacio Valencia High School