LINDSEY HABRIAL
Bethlehem,Pennsylvania
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
18
18
years of professional experience
Work History
E-Commerce Business Owner; Founder
The Shabby Store
09.2013 - Current
- Established and managed all aspects of a successful Etsy top 1% home decor business including online presence, operations, purchasing, fulfillment, customer service, marketing, administration, payroll management, reporting and inventory.
- Managed weekly operations flow to meet customer deadlines for custom orders, successfully overseeing 92,000 orders to date.
- Consistently prioritized customer satisfaction, leading to an outstanding rating of 4.9/5 stars across more than 16,000 customer reviews.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
Airbnb Host
Pocono Homesteads
11.2020 - 05.2023
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Implemented policies that promoted positive experiences for both owners and guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Achieved a 4.9 star rating from 100 guest stays through dedicated focus on customer satisfaction.
International Business Group Sales Support
Olympus
06.2012 - 08.2014
- Executed purchase orders, verified pricing, ensured product availability, and coordinated shipping to optimize operations efficiency.
- Collaborated with Marketing, Transfer Pricing, Inventory, and Operations teams to drive cross-functional collaboration.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Answered customer inquiries regarding products, pricing, and availability.
E-Commerce Business Owner; Founder
Loadedcouponbook.com
04.2011 - 06.2012
- Ensured the successful completion of weekly order fulfillment for an e-commerce business.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Managed inventory levels to meet customer demand while minimizing costs.
- Instructed 100+ attendees as a collaborative effort with The Express Times.
- Negotiated contracts with vendors for supplies and services.
- Efficiently managed team of up to 4 workers, guaranteeing on-time order completion and prompt payment to 1099 employees.
Technical Support Representative
T-Mobile
06.2006 - 03.2011
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Education
B.S. BUSINESS MANAGEMENT -
Kutztown University
12-2006
A.A. SPORT MANAGEMENT -
Northampton Community College
05-2003
Skills
- E-commerce management
- Organizational Skills
- Customer Service
- Project Management
- Quality Assurance
- Operations Management
- Supply Management
- Data Entry
- Office Management
- Customer Order Management
Timeline
Airbnb Host
Pocono Homesteads
11.2020 - 05.2023
E-Commerce Business Owner; Founder
The Shabby Store
09.2013 - Current
International Business Group Sales Support
Olympus
06.2012 - 08.2014
E-Commerce Business Owner; Founder
Loadedcouponbook.com
04.2011 - 06.2012
Technical Support Representative
T-Mobile
06.2006 - 03.2011
B.S. BUSINESS MANAGEMENT -
Kutztown University
A.A. SPORT MANAGEMENT -
Northampton Community College
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