Lindsey Hart
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Florida Autism Center
01.2024 - Current
- Delivered high-quality Applied Behavior Analysis (ABA) therapy, significantly improving patient outcomes
- Designed individualized intervention plans, adapting strategies for maximum impact
- Partnered with interdisciplinary teams to monitor and refine patient progress
Customer Success Manager / Account Manager
Federal Award Management Registration
07.2019 - 01.2024
- Managed a team overseeing 200+ customer accounts, driving retention and satisfaction
- Developed customer support strategies, achieving high retention rates and seamless issue resolution
- Led the hiring, training, and coaching of new employees, fostering a high-performing team
- Authored the company's inaugural Customer Success training manual
Center Director
Mathnasium
06.2018 - 07.2019
- Oversaw daily operations, budgeting, and staff development to ensure center success
- Launched dynamic social media campaigns and optimized Google Ads, increasing lead generation
- Designed and implemented staff training programs, enhancing instructional quality
US History Teacher - 11th Grade
Tenoroc High School
08.2017 - 06.2018
- Crafted engaging lesson plans tailored to diverse student needs
- Collaborated with faculty to implement a cohesive curriculum aligned with state standards
Education
Bachelor of Science - Secondary Education
University of South Florida
12-2017
Bachelor of Arts - History
University of South Florida
12-2017
Skills
- Salesforce
- GitHub
- Microsoft Office Suite
- Time Management
- KPI Development
- Strategic Leadership
- CentralReach
- Applied behavior analysis
- Behavior intervention plans
- Training development
- Instructional design
Professional Highlights
- Increased customer satisfaction scores by 20% through strategic feedback initiatives.
- Spearheaded the creation of a customer success training manual, elevating team effectiveness.
- Directed operational strategies at Mathnasium, achieving measurable gains in student outcomes and lead generation.
Timeline
Registered Behavior Technician
Florida Autism Center
01.2024 - Current
Customer Success Manager / Account Manager
Federal Award Management Registration
07.2019 - 01.2024
Center Director
Mathnasium
06.2018 - 07.2019
US History Teacher - 11th Grade
Tenoroc High School
08.2017 - 06.2018
Bachelor of Science - Secondary Education
University of South Florida
Bachelor of Arts - History
University of South Florida