Lindsey Hockaday
Johnston
Summary
Self-driven and passionate professional experienced and skilled in educating and building trust with clients in a variety of workplace settings. Committed to lifelong learning and collaboration with colleagues to achieve continual professional growth and excellence.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
Dental Hygienist
Plaza Dental Group
Urbandale
03.2022 - Current
- Performed comprehensive oral and total health assessments to determine each patient's unique dental needs.
- Carried out preventive and therapeutic dental hygiene procedures.
- Assisted in overseeing patient relations and education.
- Collaborated in the development and integration of plan review appointments, enhancing the patient experience while increasing treatment acceptance.
- Trained entry-level dental hygienists and dental assistants on patient communication and healthcare software.
Retirement Support Specialist
Retirement Protectors, Inc
West Des Moines
07.2024 - 05.2025
- Provided client support for life and annuity policies by assisting with inquiries and documentation processes.
- Oversaw the client service team task board to ensure team efficiency and positive client experiences.
- Developed and implemented systems to streamline procedures and workflows to create team accountability.
- Assisted in Life and Annuity new business by intaking and organizing client material information, aiding with rollovers, and scheduling agent appointments and policy deliveries.
- Worked directly with clients and insurance carriers, acting as the client advocate and assistant to the agent.
- Trained team members on cultivating strong client relationships through active listening and empathetic communication.
Dental Hygienist
Waukee Dental
Waukee
06.2020 - 02.2022
- Performed prophylaxis, periodontal scaling, and periodontal maintenance.
- Communicated effectively with patients to address concerns and questions.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Maintained accurate patient records and updated treatment plans.
Education
Associate of Science - Applied Sciences in Dental Hygiene
Des Moines Area Community College
Ankeny, IA05-2013
Associate of Science - Pre Dental Sciences
Eastern Iowa Community College
Muscatine, IA05-2008
Skills
- Self-motivated and results-oriented
- Time management
- Client advocacy
- Collaborative leadership
- Effective communication
- Documentation management
Certification
FINRA Series 6
Timeline
Retirement Support Specialist
Retirement Protectors, Inc
07.2024 - 05.2025
Dental Hygienist
Plaza Dental Group
03.2022 - Current
Dental Hygienist
Waukee Dental
06.2020 - 02.2022
Associate of Science - Applied Sciences in Dental Hygiene
Des Moines Area Community College
Associate of Science - Pre Dental Sciences
Eastern Iowa Community College