Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Teresa Alvaradejo

Valdese,NC

Summary

Competitive and results-driven Dental Hygienist with nearly 4 years of clinical experience providing excellent patient care and customer service. Independent worker with high energy and great communication skills. Exceeds production goals consistently, quickly establishes patient relationships leading to higher patient retention rates, as well as high customer service satisfaction ratings on a regular basis. Responsive, organized and adept at managing intense demands of working in a multi-doctor practice, increasing revenue through sales of adjunctive dental services and products.

Overview

9
9
years of professional experience

Work History

Dental Hygienist

Biltmore Avenue Family Dentistry
Asheville, NC
09.2023 - Current
  • Leveraged knowledge and used consultative approach to foster greater product and service awareness and relate product to unique value propositions for each patient based on their needs.
  • Consistently met or exceeded sales/production targets by 150-175%.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.

Dental Hygienist

John White, DDS
Asheville, NC
09.2022 - 09.2023
  • Extremely high patient retention rate.
  • Consistently excellent reviews from both doctor and patients.
  • Used excellent relationship building skills to facilitate patient education.

Dental Hygienist

Cornerstone Dentistry
Lenoir, NC
11.2020 - 09.2022
  • Worked with dentists in developing and implementing personalized care plans for dental patients.
  • Improved and developed knowledge through continuing education courses and seminars.
  • Made and confirmed appointments to promote necessary follow-up care.

Customer Service Team Leader

Food Lion
Morganton, NC
07.2015 - 08.2018
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Applied Science - Dental Hygiene

Asheville Buncombe Technical Community College
Asheville, NC
05.2020

Skills

  • Stellar communication skills
  • Self-motivated
  • Customer-oriented
  • Results Driven
  • Relationship Management
  • Experience Driven Product Knowledge
  • Consultative Sales Approach

Accomplishments

  • Increased product sales significantly, accounting for 42.6% of total product sales amongst hygiene department consisting of 11 providers in a 6 month period. (September 8th, 2023 to March 1st, 2024).
  • Created strategies to develop and expand B2C product and services sales from $4,842.20 produced dollars by all doctors and hygienists in a 6 month period (September 8th, 2022 to March 1st, 2023) to $15,759.72 produced dollars, accounting for 25% of this total with my product sales alone in the same 6 month period of following year (September 8th, 2023 to March 1st, 2024).
  • Researched and developed understating of newly introduced products and services, proving successful in closing sales on these products and services.
  • Attend in-person continuing education courses and dental conventions to stay up to date on newest advancements in dentistry.
  • Routinely awarded hygiene production bonuses, exceeding production goals by 150-175%.
  • Licensed Dental Hygienist, registered in the state of North Carolina.

Timeline

Dental Hygienist

Biltmore Avenue Family Dentistry
09.2023 - Current

Dental Hygienist

John White, DDS
09.2022 - 09.2023

Dental Hygienist

Cornerstone Dentistry
11.2020 - 09.2022

Customer Service Team Leader

Food Lion
07.2015 - 08.2018

Associate of Applied Science - Dental Hygiene

Asheville Buncombe Technical Community College
Teresa Alvaradejo