Lindsey Hoy
Nephi,UT
Summary
Customer service and management expert with over 20 years of experience, skilled in Microsoft Outlook, PowerPoint, Excel, and Word. Rapidly promoted to Supervisor within six months, trusted as a key holder. Demonstrated success in training new employees and fostering positive relationships with clients and colleagues. Strong ability to manage heavy workloads and perform effectively under pressure.
Overview
20
20
years of professional experience
Work History
Server Assistant
Dennys Restaurant
09.2023 - Current
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal guest experience.
- Collaborated with kitchen staff to expedite food preparation and service during peak hours.
- Supported inventory management by restocking supplies and monitoring usage levels proactively.
Freelance Makeup Artist
Self Employed
01.2016 - Current
- Curated professional makeup applications for weddings, special events, photoshoots, music videos, and private clients.
Server
Black Bear Diner
04.2021 - 07.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Makeup Artist/Sales Associate
Sephora
08.2016 - 08.2018
- Performed makeup applications while catering to specific client needs and preferences. Guided clients in selecting appropriate products and application techniques. Contributed to sales growth through effective product recommendations. Coordinated appointment scheduling to maximize service efficiency. Ensured consistent product availability through diligent stocking efforts.
Merchandise Manager
Barnes & Noble Booksellers
08.2011 - 11.2016
- Executed employee management to enhance team performance and productivity. Handled cash transactions and managed bank deposits with accuracy. Oversaw inventory processes to maintain optimal stock levels. Coordinated shipping and receiving operations to ensure timely deliveries. Facilitated merchandising efforts to improve product visibility and sales. Maintained key holder responsibilities, ensuring security and access control. Streamlined cash handling procedures to reduce discrepancies and enhance efficiency.
Administrative Assistant/Dispatcher
Best Buy
04.2006 - 05.2011
- Delivered warranty and repair services while fostering solid relationships with customers and vendors. Tracked part deliveries through meticulous auditing and maintained service order creation. Scheduled service appointments to optimize workflow efficiency and response times. Performed data entry and analyzed warranty shrinkage from weekly warehouse inventories. Employed Excel forms and spreadsheets for effective parts tracking and contract oversight. Managed weekly meeting documentation and coordinated logistics for employee safety training. Supported safety director in enhancing compliance through comprehensive employee safety training programs. Explored alternative resolutions to improve customer satisfaction.
Education
General
University of Phoenix
Mesa, AZ01.2011
High School Diploma - undefined
Cathedral City High School
Cathedral City, CA01.2003
Skills
- Motivated and dependable Productive time management Analytical decision-making Detail-focused mindset Flexible multitasking capabilities Fast learner with adaptability
Timeline
Server Assistant
Dennys Restaurant
09.2023 - Current
Server
Black Bear Diner
04.2021 - 07.2023
Makeup Artist/Sales Associate
Sephora
08.2016 - 08.2018
Freelance Makeup Artist
Self Employed
01.2016 - Current
Merchandise Manager
Barnes & Noble Booksellers
08.2011 - 11.2016
Administrative Assistant/Dispatcher
Best Buy
04.2006 - 05.2011
High School Diploma - undefined
Cathedral City High School
General
University of Phoenix