Lindsey Kenney

• Delivered exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
• Identified and recommended optimal products and services based on customer needs.
• Participated in training sessions focused on sales techniques and industry regulations.

• Achieved client loyalty through exceptional service, quality products, and proactive management.
• Cultivated strong relationships with suppliers and key clients to enhance business development.
• Collaborated with managers to identify new markets aligned with strategic plans, analyzing opportunities and challenges.
• Facilitated meetings with sales and design teams to develop project road maps for unique, profitable products.
• Delivered prompt customer service by addressing inquiries and resolving issues efficiently.
• Maintained relationships with key decision makers via regular visits and follow-up calls.
• Provided timely support to resolve customer issues swiftly and effectively.

• Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan for team.
• Prepared annual renewal documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Collaborated with managers and departments to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
• Managed and executed risk management projects to determine deficiencies and appropriate corrective actions with my team
• Proposed solutions and leveraged cross-selling opportunities to existing and new clients.

Accolades- Innovation Showdown 2019 winning team, active Colleagues in Action member

• Researched and analyzed beneficial insurance and investment options and made recommendations to clients over the phone or in person.
• Processed applications, payments, corrections, endorsements and cancellations.
• Pursued continued professional development through insurance workshops, course and webinars.

Accolades- Top Sales Representative 2018, My Agent finished 31st Top 50 National New Agent Producers - 1,000 participants

• Responsible for implementing all business-building and relationship-building expectations with assigned accounts and customers.
• Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closing
• Conducted in-home and group presentations to clients.

Accolades- Productive Agent for 2016: Q3, 2017: Q1 Q4

• Provided first-rate customer service to all assigned, insured and claimants throughout the entire claims process.
• Efficiently processed a caseload of 200 clients' claims each quarter.
• Peer Coached and mentored 14 new members of the claims staff each month.

Accolades- You Matter: 2009, Top Performer: 2009, 2010, 2011