Michaelray Henahosa
Glendale,AZ
Summary
As an accomplished Account Executive, I excel in driving sales growth, nurturing client partnerships, and executing strategic business initiatives. With a proven track record of surpassing revenue targets, I leverage my strong communication and negotiation skills to cultivate lasting relationships and deliver exceptional customer service. Proficient in identifying market opportunities and developing tailored solutions, I consistently meet client needs and exceed expectations. My passion for business development, coupled with a deep understanding of industry trends, enables me to drive profitability and foster long-term business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive Team Lead
City Storage Systems (Otter/FutureFoods)
Phoenix , AZ
2023.09 - Current
- Implemented new CRM software across the department, leading to improved tracking of leads and enhanced organization.
- Identified new business opportunities through market research, expanding the company's client base.
- Collaborated with cross-functional teams to ensure seamless communication and project execution for clients.
- Earned 'Top Rookie' as well as 'MVP' honors by exceeding Quarterly goals by 120% and 140% in consecutive business quarters
- Exceeded sales goals consistently each quarter by building strong relationships with clients and delivering exceptional service.
Reactivation Specialist
ZipRecruiter
Phoenix , AZ
2022.10 - 2023.09
- Interpreted clients' needs and introduced services to fit specific requirements.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
- Maintained current understanding of market conditions, compliance standards and best practices.
Customer Account Representative
Waste Managment
Phoenix
2020.11 - 2022.10
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges. Processed client payments and updated accounts. Analyzed accounts for delinquencies and other ongoing issues. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Licensed Sales Professional
Allstate
2019.08 - 2020.11
- Called warm leads each week to expand client base. Met with walk-in policyholders to address and resolve complaints. Sales - Increased sales by 130% over two year period. Processed applications, payments, corrections, endorsements and cancellations. Project Development - Collaborated with other regional agents in developing Milewise program
Sales and Consultation Specialist
GoDaddy
2017.02 - 2019.07
- Worked from home and in office in team atmosphere. Inbound Calls with Small business owners, provided support and consultation on building strong web presence for their business. As well as educate and work was directly related to Domain names, Email, Hosting platforms as well as plethora of professional web services.
Retention Specialist
Cox Communications
2016.03 - 2017.02
- Worked directly with customers as Retention Agent. Customers called in to disconnect their services, tech issues, billing issues, etc. Job is to De-escalate situations, calm customers and hopefully up sell products and ancillaries keeping profit high and losses low.
Education
Bachelor of Science - Business Administration
University of Arizona
Tucson, AZ2025
Associate of Science - Business Administration
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ2015
High School Diploma -
Greenway High School
Phoenix, AZ2011
Skills
- Strong work ethic
- Problem resolution ability
- Strong Customer Service Skills
- Solution development
- Policy adjustment knowledge
- Cross-selling and upselling
- Client relations expert
- Natural leader
- Production-oriented
Certification
- Property & Casualty Producers License
- CPR Certification
Timeline
Account Executive Team Lead
City Storage Systems (Otter/FutureFoods)
2023.09 - Current
Reactivation Specialist
ZipRecruiter
2022.10 - 2023.09
Customer Account Representative
Waste Managment
2020.11 - 2022.10
Licensed Sales Professional
Allstate
2019.08 - 2020.11
Sales and Consultation Specialist
GoDaddy
2017.02 - 2019.07
Retention Specialist
Cox Communications
2016.03 - 2017.02
Bachelor of Science - Business Administration
University of Arizona
Associate of Science - Business Administration
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Greenway High School
- Property & Casualty Producers License
- CPR Certification
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