Shawn McRoberts
Summary
Goal-oriented young professional with distinguished experience in athletic industries and proven customer relationship success. Expert in increasing productivity and customer satisfaction, and committed to streamlining procedures to achieve optimal results.
Overview
5
5
years of professional experience
Work History
Account Executive Team Lead
On Deck Sports
12.2022 - Current
- Promoted from a New Business Development role in Q2 2024 to pilot our golf business growth
- Provide sales and construction management services for Golf Courses and Country Clubs
- Achieve sales goals and service targets by cultivating and securing new customer relationships
- Perform cold outreach to prospective future customers
- Account management to develop strong customer relationships and retain business year-over-year
- Coordinate strategic sales plans alongside our marketing team to proactively approach sales
Golf Shop Operations Assistant
Granite Links Golf Club
03.2022 - Current
- Create weekly sales reports within our golf shop at Granite Links, to track our sales performance and inventory
- Order and stock high-end golf merchandise for sale to the public, course members, and corporate accounts
- Assist General Manager and Golf Professionals in large outing preparation
- Run Golf Genius reports every weekend to provide members with updated information
Assistant Store Manager
TravisMathew Apparel
05.2022 - 12.2022
- Manage quarterly store events aimed at increasing relations with our clients and building a newer customer base
- Coordinate with marketing HQ about ambassador visits, ensuring premier shopping experiences for our VIP's
- Maintain relationships with local vendors and clients for product trade and other daily needs
- Track, receive, and stock new UPS shipments of apparel daily, while maintaining a steady inventory count
- Reconcile cash drawers and overall store inventory to reduce company losses and shrink
Administrative Assistant
TB12 Performance and Recovery Center
12.2019 - 05.2022
- Received promotion in November 2020 from a retail associate, increasing my responsibilities while part-time
- Coordinated 1-on-1 treatment sessions, group training classes, and nutrition consultations on various body coaches' schedules at several different locations
- Responsible for monthly inventory counts and coordinating with the financial team to help reduce shrink
Education
Bachelor of Science - Sports Marketing and Business Management
Suffolk University
01.2022
Skills
- Relationship management
- Data-driven decision making
- CRM proficiency
- Client acquisition
- Revenue generation
- Verbal and written communication
- Brand development
- New business development
Timeline
Account Executive Team Lead
On Deck Sports
12.2022 - Current
Assistant Store Manager
TravisMathew Apparel
05.2022 - 12.2022
Golf Shop Operations Assistant
Granite Links Golf Club
03.2022 - Current
Administrative Assistant
TB12 Performance and Recovery Center
12.2019 - 05.2022
Bachelor of Science - Sports Marketing and Business Management
Suffolk University
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