Mitchell Hepner
Katy,Texas
Summary
Experienced sales professional equipped to lead teams toward achieving significant business outcomes. Proven track record in client relationship management, strategic planning, and driving revenue growth. Strong focus on team collaboration and flexibility to adapt to changing needs. Highly reliable with strong communication, negotiation, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Executive Team Lead
OptiSigns
12.2024 - Current
- Participated in industry conferences and networking events to maintain strong connections within the field.
- Led a team of Account Executives, fostering collaboration and driving revenue growth.
- Developed a comprehensive onboarding program for new Account Executives, ensuring they were set up for success from day one.
- Strengthened key client relationships, resulting in increased retention rates and contract renewals.
Account Executive
OptiSigns
03.2024 - 12.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Continuous outbound effort by making cold calls Networking and conferences for increased growth.
Sales Associate
Team Mancuso Powersports 59
01.2023 - 03.2024
- Handling deals with products of high value with constants sales and growth.
- increased revenue by 1.7 million dollars annually
- Built relationships with customers to encourage repeat business
- Handled banking and Confidential Personal information with care and tact
Account Executive
Stealth Startup
09.2022 - 01.2023
- Established personal connections with customers, exceeding customer service expectations
- Directly impacted the ability of the sales team to close deals by more than 60%
- Increased the average sale price by 35% by using an optimized sales process and understanding the target market
- Assisted in creating a full-time, dedicated sales training
Sales Associate
Johnstone Supply
05.2022 - 08.2022
- Streamlined inventory management to eliminate the need for stock replenishment
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Increased customer retention by 20%
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
Customer Service Representative
Alorica
05.2021 - 05.2022
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Performed sales analytics and provided recommendations that increased sales by 12%
- Created a new customer database by entering customer information into a database
- Developed and trained 30 new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Infantry Team Leader
United States Marine Corps
07.2017 - 01.2021
- Trained and taught new Marines how to conduct operations as well professionalism in the work place
- Played a vital role in the training and development of new leaders
- Managed to conduct high level of workplace success through high stress environments with constant new addition of new people in the work place
Education
High School Diploma -
Tomball High School
Tomball, TX05-2016
Skills
- Computer literacy
- Client acquisition
- Relationship management
- Supervising experience
- Leadership
- Time management
- Upselling strategies
- Revenue generation
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Decision-making
- Verbal and written communication
Timeline
Account Executive Team Lead
OptiSigns
12.2024 - Current
Account Executive
OptiSigns
03.2024 - 12.2024
Sales Associate
Team Mancuso Powersports 59
01.2023 - 03.2024
Account Executive
Stealth Startup
09.2022 - 01.2023
Sales Associate
Johnstone Supply
05.2022 - 08.2022
Customer Service Representative
Alorica
05.2021 - 05.2022
Infantry Team Leader
United States Marine Corps
07.2017 - 01.2021
High School Diploma -
Tomball High School
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