Lindsey King
Richmond,UT
Overview
11
11
years of professional experience
Work History
Dispatch Manager
WB Waste
Richmond, Virginia
11.2017 - Current
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Conferred with customers or supervising personnel to address questions, problems or requests for service
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning and vehicle tracking for drivers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Daily/Monthly logs for drivers
Dispatcher/Scale House Operator
The East End Landfill
Henrico, VA
10.2012 - 11.2017
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Ensured that all safety standards were met while operating machinery or handling materials.
- Inspected material for quality, quantity, and condition prior to loading or unloading.
- Checked all outgoing loads for accuracy against customer orders.
- Verified and weighed incoming shipments of raw materials.
- Greeted customers, directed haulers and answered questions accurately.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Answered questions related to categorization of waste.
- Maintained positive working relationship with fellow staff and management.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Education
High School Diploma -
Varina High School
Richmond, VA06-2005
Timeline
Dispatch Manager
WB Waste
11.2017 - Current
Dispatcher/Scale House Operator
The East End Landfill
10.2012 - 11.2017
High School Diploma -
Varina High School