Overview
Work History
Education
Timeline
Generic

Lindsey King

Richmond,UT

Overview

11
11
years of professional experience

Work History

Dispatch Manager

WB Waste
Richmond, Virginia
11.2017 - Current
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning and vehicle tracking for drivers.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Assigned drivers to appropriate routes based on customer needs.
  • Scheduled loads according to priority and available equipment.
  • Prepared daily work and run schedules.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Daily/Monthly logs for drivers

Dispatcher/Scale House Operator

The East End Landfill
Henrico, VA
10.2012 - 11.2017
  • Obtained information regarding material entering landfill to determine appropriate billing information for customers.
  • Ensured that all safety standards were met while operating machinery or handling materials.
  • Inspected material for quality, quantity, and condition prior to loading or unloading.
  • Checked all outgoing loads for accuracy against customer orders.
  • Verified and weighed incoming shipments of raw materials.
  • Greeted customers, directed haulers and answered questions accurately.
  • Gave scale tickets to customers, signed waste manifests and documented incoming waste.
  • Answered questions related to categorization of waste.
  • Maintained positive working relationship with fellow staff and management.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Education

High School Diploma -

Varina High School
Richmond, VA
06-2005

Timeline

Dispatch Manager

WB Waste
11.2017 - Current

Dispatcher/Scale House Operator

The East End Landfill
10.2012 - 11.2017

High School Diploma -

Varina High School

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Lindsey King