Lindsey Kuzava
Otisville,MI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operation Manegment Specialists
United Parcel Service, UPS
09.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining professionalism at all times.
- Analyzed operational data regularly, identifying areas for improvement and implementing strategic solutions accordingly.
- Trained new employees on proper handling techniques and company policies, leading to decreased turnover rates among staff members.
- Managed shift operations, consistently meeting or exceeding performance targets for package handling efficiency.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collaborated with other department supervisors to optimize workflow processes across all shifts.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Developed and implemented strategies to improve team productivity and efficiency.
Medical Biller and Coder
M H Al-Midani M.D.
06.2013 - 03.2017
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
- Researched and resolved medical record discrepancies.
Education
No Degree - Medical Billing & Coding Specialist
Ross Medical Education Center
Flint, MI04.2013
High School Diploma -
Clio Area High School
Clio, MI05.2010
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Advanced Communication
- Management collaboration
- Quality Assurance
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Operation Manegment Specialists
United Parcel Service, UPS
09.2017 - Current
Medical Biller and Coder
M H Al-Midani M.D.
06.2013 - 03.2017
No Degree - Medical Billing & Coding Specialist
Ross Medical Education Center
High School Diploma -
Clio Area High School