Lauren Jennifer Irwin
Malvern,PA
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
20
20
years of professional experience
Work History
Registration/Scheduling Specialists
Main Line Health
Paoli, PA, USA
05.2025 - Current
- Obtaining demographic and insurance information
- Confirming eligibility in Epic
- Receiving accurate data entry
- Collecting co-pays
- Processing paperwork
Customer Service Representative
NEVRO
King of Prussia, PA, USA
08.2024 - 05.2025
- Assign trays for doctor's offices
- Schedule tray shipments via Fed EX
- Communicate with Sales Reps regarding shipment details
- Resolve shipping issues
- Update spreadsheets such as Excel with shipping details
- Update Sales Force records with return labels and outgoing tracking
Health Care Advocate
ACCOLADE
Plymouth Meeting, PA, USA
01.2023 - 08.2024
- Handled incoming calls regarding claim and benefits questions
- Locating and contacting primary care providers
- Communicating with pharmacies regarding client prescriptions.
- Answering questions regarding health coverage
Customer Service Representative-Vaccines
PFIZER
Collegeville, PA, USA
02.2022 - 10.2022
- Handled incoming calls from field representatives and physicians' offices for product orders
- Scheduling shipments of vaccine utilizing SAP and C4C Systems
Patient Service Representative
PATIENT FIRST
Devon, PA, USA
11.2021 - 02.2022
- Greeted, registered and processed insurance payments for patients for walk-in patients at out-patient clinic.
Patient Services Representative
PHILIPS BIOTEL HEART
Malvern, PA, USA
01.2020 - 09.2021
- Provided education on use of heart monitors
- Assisted with technical support to heart monitor patients, as well as any clinical staff , in operation of monitor devices,
- Facilitated troubleshooting problems, equipment replacement, supply ordering and billing questions.
Client Service Representative
BENEFIT ALLOCATION SYSTEMS
King of Prussia, PA, USA
04.2018 - 10.2019
- Handled incoming calls and inquiries regarding Cobra election as a third-party administrator
- Provided enrollment and benefit education.
Financial Operations Assistant
DONOVAN SEARLES, LLC
Philadelphia, PA, USA
09.2005 - 01.2018
- Assisted Business Manager with all payroll operations.
- Assisted with document reviews.
- Prepared the preparation of reports for accountants and third-party 401K administrator.
- Streamlined document reviews.
- initiated document storage and retrieval software.
- Supported data input
- Assisted paralegals with various states of trial preparation and filing systems.
Education
Bachelor of Arts - Sociology
THE PENNSYLVANIA STATE UNIVERSITY
University Park, PA05-2005
No Degree - Liberal Arts
MITCHELL COLLEGE
New London, CT05-2003
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
Timeline
Registration/Scheduling Specialists
Main Line Health
05.2025 - Current
Customer Service Representative
NEVRO
08.2024 - 05.2025
Health Care Advocate
ACCOLADE
01.2023 - 08.2024
Customer Service Representative-Vaccines
PFIZER
02.2022 - 10.2022
Patient Service Representative
PATIENT FIRST
11.2021 - 02.2022
Patient Services Representative
PHILIPS BIOTEL HEART
01.2020 - 09.2021
Client Service Representative
BENEFIT ALLOCATION SYSTEMS
04.2018 - 10.2019
Financial Operations Assistant
DONOVAN SEARLES, LLC
09.2005 - 01.2018
Bachelor of Arts - Sociology
THE PENNSYLVANIA STATE UNIVERSITY
No Degree - Liberal Arts
MITCHELL COLLEGE