Andrea Robinson
Pittsfield,IL
Summary
Relevant healthcare experience
Deans list every semester of college
Customer service experience
Insurance verification and eligibility experience
Experience with 3M Encoding
Overview
10
10
years of professional experience
Work History
Registration Scheduling Specialist
Illini Rural Health Clinic
Pittsfield, IL
08.2021 - 06.2023
- Schedule patient appointments with primary care providers, specialists and for procedures and tests.
- Enter new patients into systems
- Ensure all paperwork is complete and scanned in
- Incoming and outgoing fax duties
- Help patients with medical record requests
- Outgoing calls for appointment reminders, appointment changes, to set up appointments, and to check on patients.
- Coordinated appointment schedules to optimize patient flow and provider availability.
- Developed and maintained electronic scheduling systems for efficient operation.
- Monitored scheduling accuracy, addressing discrepancies proactively to maintain service quality.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Provided detailed information about available services and requirements.
- Documented calls and appointments.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
- Verify insurance eligibility and coverage
General Manager
Green Acres Hotel
Pittsfield, IL
08.2018 - 12.2021
- Hire new employees
- Train new employees
- Ensure all legal paperwork completed and filed
- Create monthly schedule
- Hold monthly staff meetings with goals and expectations
- Customer service and satisfaction
- Order supplies
- Order food and maintain inventory
- Calculate and make bank deposits
- Calculate and turn in monthly and quarterly property and lodging taxes
- Online marketing
- Reconcile accounts daily
- Perform system audits and daily rollover
- Led operational strategy to enhance guest satisfaction and maximize revenue.
- Streamlined staff training programs to improve service efficiency and team performance.
- Oversaw daily operations, maintaining high standards of cleanliness and safety protocols.
Customer Advocate
Blue Cross Blue Shield of IL
Jacksonville, IL
01.2018 - 08.2018
- Handled incoming calls pertaining to insurance benefits.
- Quoted insurance benefits to customers
- Check insurance eligibility and covered services
- Adjust medical claims as needed
- Summarize phone call accurately and completely within one minute of call ending
- Manage multiple programs and screens at one time
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for health plan enrollment and benefits navigation for members.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Personal Banker
United Community Bank
Pittsfield, IL
12.2013 - 12.2017
- Open checking and savings accounts
- Close checking and savings accounts
- Issue debit cards
- Dispute items on debit cards
- Close accounts due to fraud
- Follow regulations and laws pertaining to banking
- Notify customers of negative account balances
- Place holds on suspicious checks or checks of large amounts
- Provide overrides for tellers when necessary
- Help count the safe
- Help audit the ATM weekly
- Help open and close the branch and the vault
- Open and close IRA's and CD's
- Developed and maintained strong customer relationships to enhance client satisfaction and retention.
- Assisted clients with account management, loan applications, and financial product inquiries.
- Analyzed customer needs to recommend tailored financial solutions and services.
- Implemented strategies for cross-selling financial products, increasing client engagement and revenue generation.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL01-2027
Certified Coding Specialist - Medical Billing and Coding HIC
DeVry University
Chicago, IL03-2026
High School Diploma -
Pittsfield High School
Pittsfield, IL05-2012
Skills
- Time management
- Computer literacy
- Communication skills
- Customer relations skills
- Documentation skills
- Professional telephone demeanor
- Recordkeeping
- Deadline adherence
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Effective multitasking
Languages
English
Native or Bilingual
Timeline
Registration Scheduling Specialist
Illini Rural Health Clinic
08.2021 - 06.2023
General Manager
Green Acres Hotel
08.2018 - 12.2021
Customer Advocate
Blue Cross Blue Shield of IL
01.2018 - 08.2018
Personal Banker
United Community Bank
12.2013 - 12.2017
Associate of Applied Science - Health Information Technology
DeVry University
Certified Coding Specialist - Medical Billing and Coding HIC
DeVry University
High School Diploma -
Pittsfield High School