Frank Nicholai

Developed patient registration charts in Cerner to streamline the registration process. Verified insurance information to ensure accuracy in billing processes. Greeted patients and facilitated check-in and check-out for appointments. Arranged taxi vouchers for patient transportation. Uploaded treatment plans and registration forms into patient charts to maintain organized records.

• Facilitated communication between clients and service providers to ensure timely updates on scheduling.
• Assisted in training new staff on scheduling software and procedures.
• Established new client accounts in the system to facilitate service delivery. and updated existing accounts with most current details.
• Responded quickly to any emergency staffing requirements or last-minute schedule adjustments.
• Developed and maintained employee schedules to ensure proper coverage of shifts.
• Assisted in the recruitment process by conducting interviews with potential candidates.
• Conducted regular meetings with department managers to review scheduling needs.
• Developed patient registration charts in Cerner to streamline the registration process.Verified insurance information to ensure accuracy in billing processes.Greeted patients and facilitated check-in and check-out for appointments.Arranged taxi vouchers for patient transportation.Uploaded treatment plans and registration forms into patient charts to maintain organized records.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Greeted customers, answered general questions and directed to appropriate locations.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Used company badging system to create badges for new employees and visitors.

Prepared eligible billing claims for travel services and processed them efficiently.
Adjusted accounts to guarantee accurate and comprehensive claim processing.

• Coordinated insurance claims submissions to ensure timely reimbursements.
• Analyzed billing reports for potential errors and adjustments.
• Maintained accurate patient records and billing documentation regularly.
• Developed workflows to streamline the billing process within the organization.
• Assisted in training new staff on billing procedures and software systems.
• Worked with team members to identify and develop process improvements.
• Supported other departments within the organization.
• Executed tasks assigned by management to support team operations.

Facilitated transportation authorization for all travel modes, including emergent and non-emergent charters.
Issued tickets for patient travel to ensure timely access to services.
Supported department operations by coordinating related services for scheduled commercial travel.
Managed logistics for both urgent and routine transportation requests efficiently.

• Provided exceptional customer service to enhance client satisfaction and loyalty.
• Utilized booking systems to manage reservations and client information efficiently.
• Communicated with clients to address inquiries and resolve travel-related issues.
• Handled customer complaints in a professional manner to ensure satisfaction with the service provided.

Reviewed and evaluated job applications from online and paper submissions to identify suitable candidates.

Supported recruitment processes by organizing interviews and preparing candidate materials.

• Conducted initial candidate screenings and phone interviews to assess qualifications of potential hires.
• Published new job openings on various platforms to attract applicants. listings weekly to attract qualified candidates.
• Completed thorough job verifications to confirm candidate qualifications.
• Managed employee records and maintained confidentiality of sensitive information.
• Maintained HR databases and updated personnel files regularly to ensure data accuracy and compliance.
• Created, organized, and maintained employee personnel files to keep sensitive data secure.
• Accurately processed payroll action forms to maintain employee compensation.
• Performed filing and administrative duties to support office operations.
• Obtained certification as a drug tester to enhance compliance standards.
• Conducted drug testing at village locations to ensure community safety.

Collaborated with homebuyers from 12 assigned villages to facilitate support and communication. Collected monthly payments and issued reminder notices to ensure timely submissions. Recertified homebuyers to verify accuracy of monthly payment amounts. Facilitated move-in processes for new homebuyers, ensuring smooth transitions. for new homebuyers upon project completion in assigned village.

• Facilitated communication between tenants and management to resolve issues promptly.
• Developed and maintained comprehensive tenant records and documentation systems.
• Assisted in implementing policies related to occupancy standards and regulations.
• Responded promptly to inquiries from tenants and landlords, delivering excellent customer service and resolving concerns effectively.
• Collaborated with maintenance staff on unit repairs or renovations.
• Investigated complaints regarding violations of lease terms or other contractual obligations.
• Processed eviction notices according to state laws and court orders.
• Collaborated with homebuyers from 12 assigned villages to facilitate support and communication.Collected monthly payments and issued reminder notices to ensure timely submissions.Recertified homebuyers to verify accuracy of monthly payment amounts.Facilitated move-in processes for new homebuyers, ensuring smooth transitions. for new homebuyers upon project completion in assigned village.

Scheduled meetings and coordinated travel arrangements for medical staff, enhancing operational support for outpatient clinic providers and personnel.

Managed correspondence and communications for healthcare team, facilitating clear and timely information exchange.

• Coordinated daily office operations and maintained organized filing systems.
• Assisted in scheduling appointments for patients and staff meetings promptly.
• Trained new administrative staff on office procedures and software tools.
• Collaborated with healthcare professionals to streamline workflows for patient information, improving overall clinic efficiency.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained inventory of office supplies and ordered materials.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Managed incoming calls by directing them to the appropriate department. and directed callers to appropriate department or employee.
• Distributed radio medical traffic to providers daily, ensuring timely communication.

Managed and optimized scheduling for staff and program activities at community learning center, enhancing organization and efficiency.

Covered front desk duties in receptionist's absence, greeting customers and answering calls.

Answered and directed incoming calls to appropriate personnel.

• Oversaw reception area, greeted and directed visitors, answered telephone calls and received packages.
• Directed clients and guests to correct departments, rooms, and staff members.
• Coordinated travel logistics for participants to and from Bethel, ensuring accommodations at Yuut Elitnaurviat dorms.
• Determined eligibility and notified participants via phone and mail of their qualification.
• Processed applications from participants seeking training at Yuut Elitnaurviat.
• Maintained office supplies inventory by monitoring stock levels, anticipating needs, and placing timely orders to ensure uninterrupted operations.
• Organized meeting space reservations for external organizations and prepared settings for events.
• Prepared and maintained filing systems, ensuring accuracy of records.
• Provided customer service assistance to clients visiting the office or calling in.
• Prepared training manuals and conducted daily check-ins for participants.
• Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
• Maintained functionality of office equipment and ensured adequate supply levels for operations.

Provided administrative support for pediatricians at YKHC Pediatric Clinic from September 2008.

Greeted patients and families at front desk, facilitating check-in processes for appointments.

Prepared patient files prior to visits with pediatricians to ensure efficient consultations.

Scheduled patient appointments daily via phone and in-person.

• Supported healthcare providers in delivering patient care and performing medical procedures.
• Recorded patient information accurately in electronic health records.
• Ordered laboratory tests for pediatricians upon request, supporting timely diagnostics.
• Coordinated month-to-month scheduling for pediatric clinic on RPMS system during transition to family medicine, ensuring continuity of care.
• Handled patient calls at outpatient clinic, scheduling provider visits, X-rays, mammograms, sonograms, and prenatal appointments.
• Trained new staff on scheduling functions and collaborated with scheduling manager to optimize provider schedules in RPMS.
• Communicated effectively with team members and patients for optimal care.
• Performed data entry into electronic health records systems.
• Assisted with patient check-in, registration, and scheduling of appointments.
• Organized charts for efficient retrieval during patient visits.
• Provided administrative support to physicians and nurses in a medical office setting.
• Performed clerical duties such as photocopying, faxing, mailing documents.
• Answered phone calls from patients and responded to inquiries related to their care.
• Ensured that all necessary paperwork was completed prior to patient visits.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Kept facility stocked with necessary supplies, equipment and instruments.