Dawn McComsey
Downingtown,PA
Summary
Meticulous Scheduling Specialist with 6.5 years of experience using effective communication and EPIC software to effectively manage schedules for a busy patient environment. Supportive team member with positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times.
Overview
33
33
years of professional experience
Work History
Registration Scheduling Specialist
Bryn Mawr Rehab Hospital
07.2017 - Current
- Acts as first point of contact for patients and their families,
- Create schedules adhering to duration / frequency of therapists orders. Providing adjustments as needed.
- Call patients on the Wait-list to offer / schedule needed appointments.
- Monitored and screen visitors to verify accessibility to the hospital.
- Answer questions and address, resolve, or escalated issues to management personnel to satisfy customers.
- Resolves scheduling conflicts promptly, minimizing empty appointment slots.
- Established rapport with patients to build loyalty
- Answered phone calls and answered questions from patients or their family members
- Enhanced patient satisfaction by efficiently scheduling appointments.
- Facilitate seamless coordination between multiple departments for efficient outpatient services.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Improved patient flow by promptly addressing scheduling conflicts and making necessary adjustments.
- Provided exceptional customer service, addressing patient inquiries, concerns, and appointment requests with professionalism and empathy.
- Promote a positive image of the facility through excellent interpersonal skills when interacting with patients, families, visitors, physicians, or other personnel.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Financial Advisor
Bryn Mawr Rehab Hospital
08.1991 - 07.2017
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PASkills
- Customer relations skills
- Documentation skills
- Professional telephone demeanor
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Registration Scheduling Specialist
Bryn Mawr Rehab Hospital
07.2017 - Current
Financial Advisor
Bryn Mawr Rehab Hospital
08.1991 - 07.2017
High School Diploma -
Coatesville Area Senior High School
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