TODD MILLS
Seasoned customer service representative, with a passion for delivering stellar service. With over 15 years of experience in a variety of industries, demonstrated strong written and verbal communication skills. Leverage keen listening skills to problem solve for win-win solutions, improving customer satisfaction and promoting efficiency in business outcomes.
Diligent Desired Position with strong background in scheduling and planning. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills.
Experienced with optimizing schedules to maximize productivity and minimize conflicts. Utilizes advanced organizational strategies to ensure timely completion of tasks. Knowledge of best practices in scheduling and workflow management.
Scheduling professional equipped with extensive experience in managing calendars, coordinating appointments, and ensuring seamless operations. Known for reliability and adaptability in dynamic environments. Proven ability to collaborate with teams and maintain meticulous attention to detail.
Work History
Gastroenterology registration/scheduling specialist.
- Schedule appointments and procedures, handle patient registration, verifying insurance coverage.
- Gather demographics, review medical authorizations, and coordinate referrals.
- Perform a variety of cross-functional clerical and patient support duties and data entry duties
- A healthcare network comprised of nine affiliated hospitals, over thirty primary care offices, 24 urgent cares, as well as cancer care centers. The network is the areas second largest health network with 1,416 staffed beds, and over $2 billion in annual revenue.
Patient Support Specialist
1 Year 5 Months- As an ambassador and first point of contact for patients in office, I remove barriers to care, resulting in a truly exceptional in-office patient experience.
- Assist patients with refilling prescriptions, and booking appointments.
- Provide assistance to facilities with order referrals, and prior authorizations.
- A membership-based primary care practice on a mission to make getting quality care more affordable, accessible, and enjoyable for all through a blend of human-centered design, technology, and an exceptional team.
- Contractor: 08/2023 – 01/2024; Full time: 01/2024
Ambassador Relations Representative
- Provided exemplary customer service, resolutions for product and customer problems which are consistent with company policies and procedures. Ability to draft written professional correspondences. Effectively communicate current company promotions, events and contests to ambassadors.
- S600M direct/social marketing company with 450 employees providing nutrition, gut health, skincare and weight management products in the US, Canada, Australia, New Zealand and Mexico.
Customer Service Representative Contract Employee
- Answered customer service calls to re-order invasive medical devices, resolving customer complaints and troubleshooting issues for customer resolutions as well as handling department accounts receivable and re-bills for errors on orders not received.
Education
High School Diploma
Skills
Accomplishments
- As registration and scheduling specialist at Honor Health, act as first point of contact, providing exceptional service and support to gastroenterology patients.