TE' AFRA STAMPS
Covington,GA
Summary
Experienced in scheduling and customer service coordination, leveraging advanced organizational skills to effectively manage complex schedules and ensure optimal service efficiency. My goal is to secure a position within the company to utilize my training and experience. Seeking an employer who recognizes potential and dedication, and is willing to work together to achieve the highest level of success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Scheduling Specialist
Axion
07.2024 - Current
- Enhanced customer satisfaction by efficiently managing scheduling requests and promptly addressing concerns.
- Maintained detailed records of all interactions with customers, enabling effective follow-up actions when necessary.
- Adapted quickly to evolving business needs by staying current with industry trends and best practices in customer service scheduling.
- Continuously sought opportunities for process improvement, implementing changes that resulted in increased efficiency and better use of resources.
Independent Travel Agent
Travel AnTS Co
08.2023 - Current
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Organized group tours, managing logistics and ensuring a seamless travel experience for all participants.
- Implemented effective time management strategies to balance multiple projects simultaneously while meeting deadlines consistently.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Created promotional materials to increase visibility and attract larger market share.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Call Center
Arise
01.2021 - Current
- Serve as an initial point of contact on Roadside Assistance calls and concerns
- Outstanding problem-solving skills displaying patience, empathy, an ability to manage stress, and the ability to work under pressure
- Manage and handle inbound calls from customers, service providers, and partners related to active cases
- Provide status updates to customers, service providers, and partners as needed
- Update the active case with new information (drop location change, customer cancel, change case details, etc.) lines
- Providing White Glove Service to all RSA customers
Receiver/ Interim Office Manager
Bio-Lab
01.2017 - 11.2020
- Unload vendor trailers and process paperwork, receive products using an RF Scan Gun and forklift
- Managed office checking trucks in and out as well as documenting daily inbound and outbound shipments
- Trained new employees on receiving procedures, improving overall team performance.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
08-2022
Warehouse Management
College of Alameda
01.2012
Skills
- Client relationship building
- Call center experience
- Appointment scheduling
- HIPAA Compliance
- Microsoft Office
- CRM Systems expertise
- Exceptional Customer Service
- Time/ Workload Management
- Attention to detail
- Calm and Professional under pressure
- Empathetic and Compassionate
- Effective Multi-Tasking
Accomplishments
I have successfully owned and operated "Shindigs" Catering for over 20 years
Certification
- Forklift Operation, College of Alameda
- OSHA Hazmat and Safety (DOT), AFL-CIO
- Warehouse Operations, College of Alameda
- Professional Development, The Workforce Collaborative
- Food Handling and Sanitation Safety, IEJCC
- Certificate of Accounting Principles, IEJCC
Timeline
Customer Service Scheduling Specialist
Axion
07.2024 - Current
Independent Travel Agent
Travel AnTS Co
08.2023 - Current
Call Center
Arise
01.2021 - Current
Receiver/ Interim Office Manager
Bio-Lab
01.2017 - 11.2020
- Forklift Operation, College of Alameda
- OSHA Hazmat and Safety (DOT), AFL-CIO
- Warehouse Operations, College of Alameda
- Professional Development, The Workforce Collaborative
- Food Handling and Sanitation Safety, IEJCC
- Certificate of Accounting Principles, IEJCC
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Warehouse Management
College of Alameda
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