Brooke Hamilton
Hoopeston,IL
Summary
Detail-oriented professional with extensive experience supporting patients, the public, and internal teams through scheduling, issue resolution, and administrative coordination. Skilled in handling high call volumes, managing multiple calendars, and maintaining accurate records while supporting efficient daily workflow. Trusted to communicate clearly, protect confidential information, and keep operations moving smoothly.
Overview
12
12
years of professional experience
Work History
Customer Service Scheduling Specialist
Carle Foundation Hospital
Danville , IL
09.2025 - Current
- Scheduled patient appointments across Carle Foundation Hospital clinics and specialty departments.
- Coordinated physician calendars and exam room availability for daily hospital scheduling.
- Answered patient calls and resolved scheduling questions with clear, calm communication.
- Verified demographic details and updated electronic medical records for accuracy.
- Monitored appointment changes and adjusted schedules to support clinic workflow.
- Communicated with nursing and front desk teams on schedule conflicts and coverage.
- Managed appointment cancellations and reschedules efficiently by updating scheduling system and coordinating follow-up visits.
- Reviewed referral details to match patients with appropriate services at Carle Foundation.
- Resolved scheduling conflicts in a timely manner by communicating with customers, service technicians and other team members.
- Analyzed customer service trends to identify areas of improvement for better efficiency.
- Collaborated with other departments to ensure seamless customer experience across various channels.
- Ensured that all scheduled appointments were serviced in an appropriate time frame.
- Managed multiple calendars simultaneously while ensuring accuracy of information entered into the system.
Judicial Court Clerk
Circuit Court of Vermilion County
Danville , IL
09.2021 - 09.2025
- Maintained accurate filing systems for court documents and case files.
- Processed legal documents ensuring compliance with court procedures and deadlines.
- Facilitated timely processing of cases by coordinating with legal teams.
- Reviewed case files for completeness and accuracy before court hearings.
- Liaised with attorneys and judges to facilitate effective case management.
- Provided updates to legal professionals regarding case status and scheduling.
- Coordinated court schedules to enhance courtroom utilization and ensure timely proceedings.
- Scheduled hearings and notified involved parties of upcoming court dates.
- Managed Circuit Court of Vermilion County case dockets and hearing calendars.
- Processed filings, orders, and pleadings through court record systems.
- Prepared summons, subpoenas, and notices for civil and criminal cases.
- Assisted judges, attorneys, and the public with court procedures and records requests to facilitate smooth operations.
- Verified case information for accuracy in court files and docket entries.
- Updated minute orders, dispositions, and case status in circuit court records.
- Collected court fees, fines, and payments following Vermilion County procedures.
- Coordinated courtroom schedules, filings, and correspondence for circuit court operations.
- Tracked cases and managed electronic and physical records, ensuring accurate creation, entry, and closure of case files.
- Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
- Managed calendar scheduling for courtroom proceedings.
- Organized and maintained a large database of records, including case files, court dockets, and other related materials.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
- Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
- Updated records after each hearing or trial was concluded.
- Attended all sessions of court and recorded minutes of proceedings.
- Verified accuracy of case information entered into the computer system prior to hearings or trials.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
Veterinary Assistant /Desk Receptionist
Eastlake Hospital for Animals
Danville, IL
07.2020 - 09.2021
- Assisted veterinarians with exams, treatments, and surgical preparation at animal hospital
- Restrained cats and dogs safely for procedures and diagnostic testing
- Facilitated veterinary examinations by preparing animals and assisting during the process.
- Prepared exam rooms, treatment areas, and surgical instruments for clinical use
- Cleaned kennels, cages, and hospital spaces to maintain sanitary conditions
- Restocked supplies and organized clinical records for daily hospital operations
- Communicated appointment details and discharge instructions with pet owners
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
Patient Service Representative
SportsVet Animal Medical Center
Savoy, Illinois
01.2020 - 07.2020
- Greeted pet owners at SportsVet Animal Medical Center with friendly support, fostering a welcoming environment. at SportsVet Animal Medical Center with calm, professional support.
- Scheduled appointments for veterinary patients using clinic software., surgeries, and follow-up visits for veterinary patients.
- Managed incoming phone calls to enhance communication with clients. and relayed messages to medical staff promptly.
- Collected client information and updated patient records accurately.
- Verified insurance details to ensure accuracy before processing payments. and processed payment transactions at reception.
- Explained clinic policies, exam instructions, and discharge paperwork clearly.
- Coordinated with technicians and veterinarians on patient flow and visit timing.
- Addressed client concerns to improve customer satisfaction and experience. and guided visitors through SportsVet Animal Medical Center.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
Store Manager
Title Max
Danville, Illinois
04.2019 - 06.2020
- Oversaw daily operations to ensure efficient workflow and optimal store performance
- Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
- Trained staff to deliver exceptional customer service and resolve issues promptly
- Monitored customer interactions to improve satisfaction and build loyalty.
- Oversaw team members to enhance productivity and ensure adherence to company policies., scheduled shifts, and coached store performance.
- Evaluated pawn and title loan applications using TitleMax lending guidelines.
- Delivered customer service for loan payments, renewals, and account questions.
- Executed opening and closing tasks to ensure store readiness and compliance with security standards. following TitleMax security standards.
- Resolved customer concerns while supporting compliance and store procedures.
- Recruited, trained and supervised new employees.
Telephone Operator
Wagner Telecommunications
Danville , IL
10.2017 - 02.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Built rapport with callers, enhancing customer satisfaction and loyalty through attentive support.
- Managed high call volumes while maintaining professionalism and composure throughout.
- Monitored call queues to effectively manage high-volume telephone traffic, ensuring timely assistance.
- Collaborated with team members to streamline call handling processes, resulting in quicker response times.
- Executed call transfers to ensure seamless connections and enhance overall caller satisfaction.
- Directed calls to appropriate departments, ensuring accurate and timely connections.
- Managed call routing through Wagner Telecommunications switchboard.
- Transferred emergency calls following Wagner Telecommunications communication procedures.
- Shared important updates and information with colleagues to ensure cohesive operations.
Lead Sales Associate
Circle K
Danville, Illinois
07.2017 - 10.2018
- Managed POS register, processing cash, card, and mobile payments efficiently.
- Assisted Circle K customers with fast, friendly checkout and service.
- Maintained clean sales floor, restrooms, and fuel station areas.
- Stocked merchandise and rotated products on store shelves and coolers.
- Prepared shift openings and closings following Circle K store procedures.
- Monitored inventory levels to maintain product availability and minimize discrepancies.
- Established inventory tracking systems to enhance stock management and reduce waste.
- Developed training materials to improve product knowledge and customer service skills
cashier
Arbys Resturant
Danville, Illinois
07.2016 - 05.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash, card, and mobile payments using point-of-sale register.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced cash drawer and verified register totals during shift closeout.
- Prepared receipts, refunds, and order changes following restaurant policies.
- Answered menu questions and suggested sandwiches, sides, and beverages.
- Coordinated with kitchen staff to ensure correct order handoff.
- Resolved customer concerns politely and followed Arby's service standards.
Crew Trainer
Mcdonalds
Danville , IL
06.2014 - 07.2016
- Trained new crew members on McDonald's restaurant procedures and station duties.
- Coached crew on customer greeting, order accuracy, and service basics.
- Demonstrated drive-thru, register, and order entry processes for McDonald's team.
- Explained food safety, handwashing, and sanitation standards during McDonald's shifts.
- Supported crew with grill, fryer, and prep station workflow at McDonald's.
- Monitored service lines and guided teammates through busy McDonald's rush periods.
Education
High School Diploma -
Danville Area Community College
Danville, ILSkills
- Appointment scheduling
- Medical records
- Calendar coordination
- Referral processing
- Patient intake
- Records management
- Schedule management
- Data entry
- Administrative support
- Attention to detail
- Clear communication
- Conflict resolution
- Time management
- Problem solving
- Policy adherence
- Strong organization
- Calendar management
- Escalation handling
- Scheduling conflict resolution
- Patient relationship management
- Appointment prioritization
- Patient follow-up coordination
- Data entry proficiency
- Customer focus
- Electronic records management
- Remote collaboration
- Follow-up skills
- Meeting coordination
- Customer satisfaction
- Interpersonal communication
- Process transactions
- Patient record maintenance
- Supply inventory control
- Healthcare advocacy
- Office administration
- Patient messaging support
- Appointment recommendations
- Empathy in communication
- Calm under pressure
- Appointment coordination
- Appointment scheduling operations
- Client relations
- Patient inquiry management
- Written communication
- Relationship building
Timeline
Customer Service Scheduling Specialist
Carle Foundation Hospital
09.2025 - Current
Judicial Court Clerk
Circuit Court of Vermilion County
09.2021 - 09.2025
Veterinary Assistant /Desk Receptionist
Eastlake Hospital for Animals
07.2020 - 09.2021
Patient Service Representative
SportsVet Animal Medical Center
01.2020 - 07.2020
Store Manager
Title Max
04.2019 - 06.2020
Telephone Operator
Wagner Telecommunications
10.2017 - 02.2020
Lead Sales Associate
Circle K
07.2017 - 10.2018
cashier
Arbys Resturant
07.2016 - 05.2017
Crew Trainer
Mcdonalds
06.2014 - 07.2016
High School Diploma -
Danville Area Community College