Kristy Martinez-Garcia
Española,NM
Summary
Outgoing assistant with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Dependable and courteous assistant with 10 plus years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
27
27
years of professional experience
Work History
Customer Service Scheduling Specialist
Presbyterian Hospital
Española, New Mexico
09.2024 - Current
- Coordinated customer service schedules to optimize team productivity.
- Managed appointment bookings and confirmations for client services.
- Communicated effectively with clients regarding service availability and changes.
- Developed and maintained positive relationships with clients through consistent follow-up.
- Prepared invoices for payment processing after confirmation of successful completion of assigned tasks.
- Provided excellent customer service by responding promptly to inquiries, requests.
- Resolved scheduling conflicts by proposing alternative solutions to clients promptly.
- Managed multiple calendars simultaneously while ensuring accuracy of information entered into the system.
- Performed administrative duties such as filing documents, photocopying, scanning documents.
Front Desk Receptionist
Sunrise Clinics
Raton, NM
03.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Schedule and Confirmed appointments.
Dental Assistant
Trinidad Family Dental
Raton, NM
11.2021 - 10.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Scheduled and confirmed appointments.
Front Desk Agent
Quality Inn Hotel
Raton, NM
03.2015 - 01.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Manager
New Mexico Title Loans
Raton, NM
11.2018 - 07.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Delegated work to staff, setting priorities and goals.
Teller
InBank
Raton, NM
01.2016 - 02.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Opened new checking, savings and lines of credit for customer accounts.
Manager
A & A Title Loans
Raton, NM
08.2012 - 10.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Developed annual goals for each department based on market trends and competitor analysis.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
Ward Clerk
Minor Colfax Medical Center
Raton, NM
12.2010 - 04.2012
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Assisted in the preparation of patient charts prior to doctor visits.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Organized and maintained filing system for medical records and documents.
- Ensured accuracy of all patient information entered into electronic health record system.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Verified insurance eligibility for incoming patients prior to admission.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Completed charts, staffing sheets and other documentation.
- Collected paperwork for patients, nurses and physicians.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Customer Service Representative/Receptionist
Unemployment Office
Raton, New Mexico
10.2010 - 05.2011
- Assisted clients with unemployment claims and inquiries.
- Explained eligibility requirements for various unemployment programs.
- Provided guidance on job search resources and workshops available.
- Maintained up-to-date knowledge of unemployment policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Assistant Manager
Eriss
Albuquerque , New Mexico
08.2008 - 10.2010
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Phlebotomist/ CNA/Personal Home Care Aide
Consumer Direct Services
Albuquerque, New Mexico
06.2003 - 08.2008
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained accurate records of collected specimens and test results.
- Verified patient information prior to specimen collection.
- Responded quickly and effectively to emergency situations.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Educated patients on specimen collection procedures and post-draw care.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Prepared and packaged specimens for courier transport.
- Educated family members on proper care techniques for their loved one.
- Administered medications in accordance with physician instructions.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Managed client's schedule of doctor's appointments, therapies.
- Provided transportation to medical appointments and errands.
- Monitored vital signs such as blood pressure and temperature.
Crew Lead
Blake's Lotaburger LLC
Albuquerque, New Mexico
08.1998 - 04.2002
- Responded promptly to customer inquiries or complaints in a professional manner.
- Reviewed reports from supervisors regarding production levels and quality control issues.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Trained new hires on job responsibilities, safety protocols, and company policy.
- Created effective schedules for crew members to maximize efficiency.
- Performed regular inspections of equipment used by crew members to ensure proper functioning.
- Managed inventory levels by ordering supplies when necessary and ensuring accuracy in stocking items.
- Maintained high standards of customer service during peak hours.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM08-1999
Skills
- File Management
- Customer Service
- Appointment confirmation
- Office Administration
- Front Office Management
- Office Organization
- Clerical Support
- Call Routing
- Work Prioritization
- Scheduling
- Administrative Skills
- Multi-Line Telephone Systems
- Listening Skills
- Fluent in English and Spanish
- Telephone Etiquette
- Scheduling appointment’s
- Time Management
Timeline
Customer Service Scheduling Specialist
Presbyterian Hospital
09.2024 - Current
Front Desk Receptionist
Sunrise Clinics
03.2023 - 04.2024
Dental Assistant
Trinidad Family Dental
11.2021 - 10.2022
Manager
New Mexico Title Loans
11.2018 - 07.2021
Teller
InBank
01.2016 - 02.2018
Front Desk Agent
Quality Inn Hotel
03.2015 - 01.2022
Manager
A & A Title Loans
08.2012 - 10.2015
Ward Clerk
Minor Colfax Medical Center
12.2010 - 04.2012
Customer Service Representative/Receptionist
Unemployment Office
10.2010 - 05.2011
Assistant Manager
Eriss
08.2008 - 10.2010
Phlebotomist/ CNA/Personal Home Care Aide
Consumer Direct Services
06.2003 - 08.2008
Crew Lead
Blake's Lotaburger LLC
08.1998 - 04.2002
High School Diploma -
Del Norte High School