Melissa Holmes
FL
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
10
10
years of professional experience
Work History
Customer Service Scheduling Specialist
Rivers Pest Control
Jacksonville , Florida
09.2021 - Current
- Scheduled customer appointments for service technicians according to customer needs and technician availability.
- Managed multiple calendars simultaneously while ensuring accuracy of information entered into the system.
- Analyzed customer service trends to identify areas of improvement for better efficiency.
- Maintained accurate records of customer information including contact details and appointment data.
- Coordinated with internal departments to ensure proper communication between customers and service personnel.
- Monitored the progress of scheduled activities to ensure they met the required deadlines.
- Collaborated closely with other departments within the organization in order to provide seamless customer experience across different channels.
- Ensured that all scheduled appointments were serviced in an appropriate time frame.
- Assisted customers with any questions or issues related to their appointment schedules.
- Provided excellent customer service by responding promptly to inquiries, requests and complaints regarding services provided.
- Resolved scheduling conflicts in a timely manner by communicating with customers, service technicians and other team members.
- Performed administrative duties such as filing documents, photocopying, scanning documents.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
Kitchen Manager
Bartram Academy
Saint John's , FL
05.2014 - 09.2021
- Controlled infection and contamination risk factors with consistent enforcement of cleaning and sanitation procedures.
- Confirmed pull thaw usage to verify frozen items were safely thawed.
- Rotated ingredients and cleaned storage areas to maintain high stocking standards.
- Achieved food preparation goals for consistent quality and freshness.
- Minimized cost overages, controlling inventory, and supplies and minimizing waste.
- Developed recipes and ensured consistent dish presentation.
- Conducted regular inspections of kitchen cleanliness and organization.
- Addressed any issues that arose during shifts, including equipment malfunctions or staffing shortages.
- Ensured compliance with health and safety regulations.
- Maintained inventory levels and ordered supplies.
- Updated menu offerings based on seasonal ingredients or customer feedback.
- Implemented cost-saving measures to reduce food waste.
- Supervised food prep and cooking processes.
- Coordinated with vendors for timely delivery of ingredients and supplies.
- Met strict quality standards, continuously monitoring food handling and safety.
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures.
- Designed and developed menu aligned with company's brand.
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
- Supported cleanliness by maintaining tidy and organized work area.
- Ordered and replenished stock to maintain inventory.
- Controlled costs with effective supply management and monitoring of food use.
Education
High School Diploma -
Columbia High School
Lake City, FL06-1990
Skills
- Escalation Handling
- Dispute Resolution
- Problem-solving abilities
- Teamwork and Collaboration
- Customer Feedback Analysis
- Strong Organization
- Appointment Scheduling
- Call Documentation
- Calendar Management
Timeline
Customer Service Scheduling Specialist
Rivers Pest Control
09.2021 - Current
Kitchen Manager
Bartram Academy
05.2014 - 09.2021
High School Diploma -
Columbia High School