Lilia Perez
Houston
Summary
Customer service expert with 10 years of proven dedication and success. Thrives in fast-paced environments, consistently exceeding performance goals. Energetic and ready to contribute dynamic skills to a customer-focused team.
Overview
10
10
years of professional experience
Work History
Medical Registration/Appointment Scheduling Specialist
Help-Hire HealthCare
Houston
10.2025 - Current
- Accurately documenting all calls using EMR, Epic.
- Following up on unresolved queries, and completing any callback requests in a timely manner.
- Providing advice, information, and solutions to all customers.
- Maintain and develop a strong level of knowledge, and keep up to date with any new procedures assigned to the campaign that is assigned.
- To adhere to quality scripts and to maintain a high level of quality scores.
- Adhered to and maintained compliance with HIPAA regulations, prioritizing patient confidentiality.
Medical Receptionist
Southwest WomenCare OBGYN
Houston
06.2023 - 08.2025
- Maintain a high level of multi-channel inquiries via phone calls, emails, and in-person interactions.
- Engaged in effective communication with patients and coordinated appointment schedules.
- Collected and tracked medical information, ensuring accurate and organized data entry into EMR, Athena.
- Adhered to and maintained compliance with HIPPA regulations, prioritizing patient confidentiality.
Guest Service Representative
Target
Houston
09.2020 - 06.2023
- Collaborated within a team to address guest concerns proactively, and with a focus on providing positive and helpful resolutions.
- Maintained consistent accuracy of the cash register, and made sure all transactions were correct and proficient.
- Demonstrated initiative during downtime by proactively restocking and completing tasks assigned by the supervisor.
- Retrieved pre-packaged online orders, confirming order accuracy, and transporting them to a customer vehicle.
Server/Restaurant Hostess
Punks Simple Southern Food
Houston
09.2018 - 03.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Managed multiple tables efficiently during busy service hours.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Services
Lowes Home Improvment
San Antonio
02.2017 - 07.2018
- Processed customer returns efficiently and accurately at a high-volume retail environment.
- Maintained organized return area, ensuring timely processing of returned merchandise.
- Stocked shelves with new inventory after processing returns.
- Processed cash, check, and credit card payments for returned merchandise.
Sales associate/Customer Service Cashier
Plato's Closet
Houston
02.2016 - 08.2016
- Assisted customers in selecting trendy clothing and accessories.
- Maintained organized sales floor for optimal customer experience.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory by restocking shelves and organizing backroom.
Sales Associate/Sales associate/Customer Service Cashier
American Eagle Outfitters, Inc
Houston
08.2015 - 01.2016
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Science -
Houston Community College
Houston, TXSkills
- Problem resolution
- Effective verbal and written communication
- Time management
- Customer service
- Time management
- Effective multitasking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Medical Registration/Appointment Scheduling Specialist
Help-Hire HealthCare
10.2025 - Current
Medical Receptionist
Southwest WomenCare OBGYN
06.2023 - 08.2025
Guest Service Representative
Target
09.2020 - 06.2023
Server/Restaurant Hostess
Punks Simple Southern Food
09.2018 - 03.2020
Customer Services
Lowes Home Improvment
02.2017 - 07.2018
Sales associate/Customer Service Cashier
Plato's Closet
02.2016 - 08.2016
Sales Associate/Sales associate/Customer Service Cashier
American Eagle Outfitters, Inc
08.2015 - 01.2016
Associate of Science -
Houston Community College