ANDREA CAMPBELL
Orem,Utah
Summary
Dedicated customer service representative with extensive experience in appointment scheduling and technical support. Successfully resolves customer issues while navigating complex systems, ensuring a seamless experience for clients. Known for building rapport and fostering positive relationships to drive satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Support Specialist/Appointment Setter/Patient Registration
Mosaic Health
Sandy, Utah
03.2025 - 06.2026
- Appointment Setter for both Vera Whole Health patients and health care providers
- Facilitated new patient registration and guided patients to appropriate primary care providers.
- Used Athena portal to access patient and provider information, medical charts, lab results, create appointments, create patient cases for health care providers, assist in virtual appointment setups.
- Troubleshot patient navigation issues for access to patient portal accounts.
- Managed and escalated urgent crisis calls to Nurse Triage lines, ensuring timely patient safety interventions.
- Assisted clients with troubleshooting and resolving service-related issues, enhancing overall customer satisfaction.
- Logged escalation tickets to address patient account errors and facilitate prompt support.
- Documented customer interactions and contact information into company database.
- Maintained updated knowledge of industry trends and technology advancements.
Fema Registration Agent QA and Phone Auditor
Help Cloud
Lindon, Utah
05.2024 - 11.2024
- Facilitated customer applications for government assistance during natural disasters, ensuring timely access to necessary resources.
- Advanced to QA position in July 2024, overseeing phone audits and call scoring to enhance service quality.
- Utilized strong communication skills to effectively convey information and collaborate with others.
- Performed data entry tasks for over 10 years, ensuring accuracy and efficiency.
- Achieved typing speed of 40 words per minute, facilitating quick document processing.
- Streamlined file and data management processes through organized computer skills, supporting efficient retrieval and usage.
E-shop Associate
Harmons
Draper, Utah
11.2023 - 05.2024
- Handled online store orders through store website, including Insta-cart orders, ensuring timely fulfillment.
- Assisted customers with product inquiries and provided excellent service.
- Operated cash register and processed transactions efficiently.
- Processed price adjustments and managed refunds, maintaining accurate pricing in the system.
- Stocked shelves and organized displays to enhance product visibility.
Pastry Designer/Bakery Associate
Shirley's Bakery
Provo, Utah
09.2022 - 03.2023
- Designed custom cake decorations for various events and special occasions.
- Collaborated with clients to create personalized dessert menus and themes.
- Designed pastries, frosted dozens of sweet rolls, and baked eclairs from scratch to enhance product offerings
- Organized front-end inventory for easy customer access, processed transactions, and fulfilled customized sweet roll orders
Member Service Representative
Young Living Essential Oil
American Fork, Utah
11.2018 - 07.2022
- Enrolled members, activated and deactivated accounts, placed online orders, tracked shipping and order status, managed account changes, explained membership credit and points qualifications, managed monthly subscriptions, handled commission earnings and bonus tracking, and responded to emails and chats.
- Managed customer accounts, ensuring accurate information and timely updates.
- Assisted customers with inquiries about essential oil products and usage.
- Educated clients on product benefits and application techniques for optimal results.
- Trained agents to enhance performance and improve empathy and communication with members.
Insurance Advocate
Go Health
Lindon, Utah
09.2019 - 03.2020
- Facilitated insurance coverage discussions to align plans with customer income levels, ensuring accessibility to suitable options.
- Collected basic information on new pre-qualified customers and reviewed medical coverage plans tailored to their monthly income, clarifying options for those not fully qualified.
- Assisted clients in understanding insurance policies and coverage options.
- Coordinated communication between clients and insurance providers for claims processing.
- Educated clients on benefits and services available through their insurance plans.
Customer Service Representative
ROI Solutions
American Fork, Utah
04.2017 - 11.2019
- Placed outbound phone calls to companies to verify their names, business, residence, and telephone numbers were accurate for business promoters to get ahold of them for future financial growth
- Online order placements, operating 6 systems at once while placing phone calls for order look up, shipment status and merchandise inventory look up
- Executed detailed membership data search to review account information related to reward points and certificates. to overlook their account information that regards their reward points and certificates and provide via website assistance for customer questions regarding merchandise
- Managed contracts for clients across campaigns to enhance business operations for Visa, Jos A. Bank, Cortiva Institute, Samsung, and Chegg.
- Conducted thorough data research for various companies, businesses, and property owners to gather relevant information.
- Coordinated campus tour appointments and confirmation calls, reaching out to new students who applied online.
- Placing book orders to college students, assisting students with their accounts and guiding them on tutor sessions online & Live online sessions
Sales & Merchandise Associate
Ross Dress for Less
American Fork, Utah
10.2014 - 03.2017
- Processed cash payments accurately, organized and replenished store inventory to ensure product availability, Recognized as employee of the month twice in 2014 and 2015 for exceptional customer service, Advanced to stock room supervisor in 2016, overseeing inventory management until fall of 2017
- Organized merchandise on store shelves for optimal presentation and accessibility.
Education
High School Diploma -
Carthage Christian Academy
Carthage, MSAssociates Degree - Clinical Psychology
East Central Community College
Decatur, MSSkills
- Patient registration
- Appointment scheduling
- Patient billing support
- Remote patient support
- Salesforce CRM
- Athena scheduling
- Five9
- Avaya
- Jira & Confluence
- Excel
- Google Sheets
- Word
- Microsoft Outlook
- Google Calendar
- Data entry
- Communication
- Problem solving
- Attention to detail
- Issue resolution
- Reporting documentation
- Customer engagement
- Support services
- Relationship building
- IT ticket documentation
- Slack
- Customer engagement
- Support services
Timeline
Support Specialist/Appointment Setter/Patient Registration
Mosaic Health
03.2025 - 06.2026
Fema Registration Agent QA and Phone Auditor
Help Cloud
05.2024 - 11.2024
E-shop Associate
Harmons
11.2023 - 05.2024
Pastry Designer/Bakery Associate
Shirley's Bakery
09.2022 - 03.2023
Insurance Advocate
Go Health
09.2019 - 03.2020
Member Service Representative
Young Living Essential Oil
11.2018 - 07.2022
Customer Service Representative
ROI Solutions
04.2017 - 11.2019
Sales & Merchandise Associate
Ross Dress for Less
10.2014 - 03.2017
High School Diploma -
Carthage Christian Academy
Associates Degree - Clinical Psychology
East Central Community College