Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

THERESA DAVIS

Buffalo Grove,IL

Summary

Dynamic Patient Registration Specialist with a proven track record at Northshore Hospital, excelling in patient data privacy and conflict resolution. Adept at enhancing electronic records management and ensuring HIPAA compliance, I consistently deliver exceptional customer service while effectively verifying insurance and managing patient registrations.

Overview

11
11
years of professional experience

Work History

Patient Registration Specialist

Pediatric Partners
Highland Park, IL
01.2025 - Current
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Maintained compliance with HIPAA regulations when handling confidential patient information.
  • Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
  • Conducted insurance eligibility verifications to ensure coverage of services provided.
  • Greeted patients and visitors, verified patient information, and collected copayments for services rendered.

CurrentPatient Registration Specialist

Northshore Hosptial
Highland Park, IL
01.2022 - 01.2024
  • Maintained confidentiality of all protected health information as required by HIPAA regulations.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Maintained confidentiality of data by following strict information security protocols.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Scanned documents and insurance cards to include in patient charts.
  • Provided excellent customer service to patients and their families regarding registration process.
  • Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.

Student Success Specialist

Parchment
10.2019 - 07.2022
  • Educated individuals about course and career planning through informational sessions..
  • Identified issues and solutions to eliminate backlog and maximize workflows.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.

Customer Management Representative

Brook Furniture Rental
04.2014 - 10.2019
  • Maintained customer satisfaction by handling complex escalated customer concerns..
  • Documented all call information according to standard operating policies and procedures.
  • Solicited sales of new or additional services or products.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
  • Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
  • Set up customer accounts in system and updated details to reflect current information.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
  • Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.

Education

A.S - Medical Assistant

Robert Morris College
Waukegan, Il

Bachelor of Science - Health Informatics

Purdue University
West Lafayette, IN

Skills

  • Sound judgment
  • Coordination
  • Materials organization
  • Attention to detail
  • Problem solving
  • Self motivation
  • Conflict resolution
  • Customer service
  • Medical Terminology
  • Maintaining Documents and Records
  • Patient Data Privacy
  • Intake Interview
  • Patient Registration
  • Billing Documentation
  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • HIPAA compliance

Skills

  • HIPAA Procedures
  • Admissions Support
  • Payment Processing
  • Patient Intakes
  • Patient Greeting
  • Registration Documents

Timeline

Patient Registration Specialist

Pediatric Partners
01.2025 - Current

CurrentPatient Registration Specialist

Northshore Hosptial
01.2022 - 01.2024

Student Success Specialist

Parchment
10.2019 - 07.2022

Customer Management Representative

Brook Furniture Rental
04.2014 - 10.2019

A.S - Medical Assistant

Robert Morris College

Bachelor of Science - Health Informatics

Purdue University

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THERESA DAVIS