Lindsey Lampe

- Assisted patients with their after care plans. Assessed various patients in regards to their position in the "stages of change". Allowed the patients to take initiative in their recovery process.

- Properly documented all interactions with patients, and informed the appropriate staff of the specifically qualified patient's discharge plans and status.

• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Conducted client rounds to check on residents.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Worked various shifts and overtime.

• Utilized sorting systems to sort items fast and accurately.
• Stacked items according to weights, sizes, types, and picking priorities.
• Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
• Learned and accessed computer software to view secure customer data and handle return issues from a higher level of customer service care.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Worked various shifts, including night audit, and overtime.
• Delegated responsibilities and overlooked other departments.