Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
TRAINING EXPERIENCE
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Lindsey Lang

Cincinnati

Summary

Dynamic and results-driven professional with extensive experience in product support, recognized for resolving complex technical issues and enhancing customer satisfaction. Proven track record in ensuring seamless product functionality through effective troubleshooting, clear customer communication, and meticulous technical documentation. Fosters strong team collaboration and adaptability, consistently delivering impactful results in fast-paced environments. A reliable and flexible problem-solver, excelling in dynamic settings while maintaining a focus on quality and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Product Support Specialist

Par Excellence Systems
03.2024 - Current
  • Resolved customer inquiries, providing detailed product information and technical support.
  • Collaborated with cross-functional teams to enhance product knowledge and troubleshooting techniques.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Improved the overall efficiency of the support team with streamlined processes and clear communication.

Maintenance Technician

US Navy
12.2016 - 03.2021
  • Supervised 3 electronics technicians conducting 969 hours of maintenance on radar systems, R/F transmitters, controllers, high voltage switching networks, 400 Hertz converters, and processing systems.
  • Troubleshot and repaired 67 system faults, providing 93 hours of corrective maintenance to ensure continuous operations.
  • Conducted operational tests and operator adjustments on weapons equipment, operated radar equipment, repaired electrical electronic cable assemblies, and installed fiber optic cabling.
  • Inspected, tested, aligned, and repaired micro/minicomputers, data conversion units, data display equipment, data link terminal equipment, print devices, and system-related equipment.

Data Systems Operator

US Navy
12.2016 - 03.2021
  • Established, maintained, and operated a data communication system, achieving a 100% operational readiness rating for all system components and subcomponents.
  • Prepared Aegis Weapon System (AWS) computer network for operation, inspecting, testing, aligning, and repairing micro/minicomputers, data display equipment, and data link terminal equipment.
  • Analyzed system faults during initial start-up, rebuilding system hard drives, replacing faulty components, and ensuring clean and properly routed fiber optic connections.
  • Inspected, tested, aligned, and repaired micro/minicomputers, data conversion units, data display equipment, and data link terminal equipment.

Jr. Maintenance Technician

US Navy
12.2016 - 03.2021
  • Repaired classified electronics by troubleshooting with electronic test equipment such as a multimeter, oscilloscope, and spectrum analyzer, replacing or repairing damaged parts.
  • Tested electrical systems and continuity of circuits in wiring, equipment, and fixtures using devices like ohmmeters, voltmeters, and oscilloscopes, ensuring system compatibility and safety.
  • Completed 3,872 hours of preventative and corrective maintenance on high-frequency radio equipment and radar systems.
  • Maintained accountability for 298 calibrated pieces of test equipment.

Education

Bachelor of Arts - Psychology

Northern Kentucky University
Highland Heights, KY
01-2022

Fire Control Maintenance C-School -

U.S. Navy
Dahlgren, VA
01-2018

Fire Control Maintenance A-School -

U.S. Navy
Great Lakes, IL
01-2017

Skills

  • Skilled in managing various OS environments including Linux and mobile platforms
  • VMware and Adobe Acrobat proficiency
  • Skilled in ticketing software
  • Cross-platform device proficiency
  • Network diagnostics expertise
  • Technical hardware diagnostics

Websites

Accomplishments

  • CompTIA A+
  • CompTIA Network+

Certification

  • Cyber Warrior Program | My Computer Career | January 2024


Timeline

Technical Product Support Specialist

Par Excellence Systems
03.2024 - Current

Maintenance Technician

US Navy
12.2016 - 03.2021

Data Systems Operator

US Navy
12.2016 - 03.2021

Jr. Maintenance Technician

US Navy
12.2016 - 03.2021

Bachelor of Arts - Psychology

Northern Kentucky University

Fire Control Maintenance C-School -

U.S. Navy

Fire Control Maintenance A-School -

U.S. Navy

TRAINING EXPERIENCE

  • Full Time Student | MyComputerCareer January 2024
  • Over 400 hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
  • Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users.
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
  • Generated and verified physical security algorithms for software, firmware, and hardware.
  • Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance.
  • Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.
  • Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.

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