Motivated and adaptable sales professional with experience executing strategic prospecting and cold-calling campaigns that surpass performance targets. Passionate about business sales, pipeline growth, and delivering high-quality customer engagement.
Overview
14
14
years of professional experience
Work History
Business Development Representative
isolved
07.2024 - Current
Conducted extensive outreach by qualifying cold leads with 200+ calls daily to optimize sales pipeline.
Refined sales pitch strategies to optimize outcomes based on ongoing performance assessments.
Maintained CRM data integrity to facilitate seamless sales operations.
Executed comprehensive market analysis to uncover potential business opportunities.
Leveraged outbound communication channels to secure sales appointments and enhance client engagement.
Fostered strong connections with potential clients by engaging in insightful discussions.
Conducted market analysis to uncover new business opportunities aimed at enhancing company growth.
Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Sales Development Representative
Paychex
12.2021 - 05.2024
Spearheaded extensive outreach initiatives by qualifying leads through strategic cold calling.
Executed comprehensive market analysis to identify and assess potential business opportunities.
Executed outbound communication strategies to secure sales appointments and enhance client engagement.
Directed research initiatives to compile prospect contact information and pinpoint key decision makers and influencers within organizations.
Directed regular updates and management of CRM data to optimize sales operations.
Facilitated onboarding for new hires by providing shadowing opportunities and guidance.
Achieved gold conference qualifier status for 2024, ranking third among top seven sales development representatives.
Sales Coordinator
UGI HVAC Enterprises, Inc.
12.2016 - 11.2021
Streamlined HVAC sales appointment coordination to optimize consultant efficiency across 10 diverse sales representatives' schedules.
Optimized customer interaction processes to enhance satisfaction and improve appointment accuracy.
Optimized calendar management through CRM utilization to enhance sales team productivity.
Facilitated resolution of scheduling conflicts to enhance operational efficiency.
Oversaw high call volumes while ensuring exceptional customer service standards.
Executed data entry processes for importing billing and proposals related to new HVAC sales equipment into CRM systems.
Intake Specialist
Tower Health
05.2012 - 11.2016
Managed patient registration and scheduling processes, ensuring accurate data entry and adherence to HIPAA compliance standards.
Streamlined patient check-in and check-out processes utilizing Epic system.
Delivered exceptional customer service by promptly addressing patient inquiries and concerns.
Executed copay collection processes and managed administrative tasks to enhance operational efficiency.
Verified patient health insurance details to confirm appointment coverage.
Organized and managed back-to-back appointment schedules for multiple providers, ensuring accuracy and timeliness.
Digitized and integrated paper medical records into patient charts, ensuring confidentiality and accuracy.
Facilitated pre-registration of all patients for the following day, ensuring comprehensive paperwork organization for new arrivals.
Education
Associate of Applied Science - Medical Secretary
Reading Area Community College
Reading, PA
High School Diploma -
Conrad Weiser
Robesonia, PA
Skills
Prospecting & Lead Generation
Cold Outreach (Email, Phone, Sequences)
HubSpot CRM
Salesforce
LinkedIn Sales Navigator
Sales Pipeline Management
Nooks
Outreach
LeadIQ
EPIC
HR & Payroll Technology (iSolved/Paychex)
Customer Relationship Building
Data-Driven Outreach Strategies
Communication & Active Listening
Organization & Time Management
Adaptability
Problem-Solving
Collaboration
Accomplishments
Earned Paychex Gold Conference Qualifier status for 2024, recognized for top-tier sales performance and consistent achievement of key metrics.
Awarded Cold Caller Hall of Fame Winner in Nooks’ national live cold-calling competition (Feb 2025) by booking 6 meetings within one hour, outperforming top-ranked business development representatives.