Scott Lynch
New Berlin
Summary
Dynamic Business Development Representative with a proven track record at Empire Today Flooring, excelling in lead generation and relationship building. Skilled in CRM management and consultative sales, I consistently exceeded sales targets, expanding the client base through strategic outreach and effective networking. Committed to enhancing client satisfaction and driving business growth.
Overview
18
18
years of professional experience
Work History
Business Development Representative
Empire Today Flooring
Milwaukee, WI
04.2022 - Current
- Conducted market research to identify potential clients and industry trends.
- Assisted in preparing sales presentations and proposals for prospective customers.
- Supported account management team by organizing client follow-ups and communications.
- Learned customer relationship management (CRM) software to track leads and interactions.
- Maintained accurate records of customer inquiries and feedback for future improvements.
- Adapted quickly to changing priorities while maintaining focus on client satisfaction.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Boosted brand awareness by representing the company at industry events and conferences.
Insurance Agent
Independant
06.2018 - Current
- Educated clients on insurance products and coverage options to enhance understanding.
- Processed policy applications and renewals, ensuring compliance with regulations.
- Developed customized insurance plans based on client needs and financial situations.
- Managed claims submissions, facilitating timely resolutions for clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Assistant Service Manager
Janesville Nissan
02.2008 - 06.2018
- Conducted market research to identify potential clients and industry trends.
- Assisted in preparing sales presentations and proposals for prospective customers.
- Supported account management team by organizing client follow-ups and communications.
- Learned customer relationship management (CRM) software to track leads and interactions.
- Maintained accurate records of customer inquiries and feedback for future improvements.
- Adapted quickly to changing priorities while maintaining focus on client satisfaction.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Boosted brand awareness by representing the company at industry events and conferences.
Sales Associate
Universal Windows Direct Of Chicago
06.2021 - 03.2022
- Assisted customers in selecting products that meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized product displays to attract customer attention and drive sales.
- Collaborated with team members to achieve monthly sales goals and improve store performance.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Skills
CRM management
Cold calling
Salesforce
Relationship building
Account management
Lead development
Consultative sales
Lead generation
Business relationship management
Lead prospecting
Sales proposal creation
Sales strategy
Customer relationship management
Territory development
Account development
Client acquisition
Account reconciliation
Continuous professional improvement
B2C experience
B2B background
Sales
Sales prospecting
Pipeline generation
CRM software
Client onboarding
Active listening
Multitasking Abilities
Task prioritization
Problem-solving
Accomplishments
Top performer in any industry, 2025 top book of business in my role for Empire Today, second 2024 and 4th in 2023. Universal windows i was top sales consultant multiple months, as a insurance agent I wont year top agent of my agency for UHC and in life insurance I had top producer award. Lastly in automotive have won Nissan award of excellence.
Timeline
Business Development Representative
Empire Today Flooring
04.2022 - Current
Sales Associate
Universal Windows Direct Of Chicago
06.2021 - 03.2022
Insurance Agent
Independant
06.2018 - Current
Assistant Service Manager
Janesville Nissan
02.2008 - 06.2018